Cesar Prieto
Glastonbury,CT
Summary
Results-driven Manager with extensive experience at State Farm FMC Insurance Group and Chase Bank, known for consistently exceeding performance targets through strategic sales initiatives and relationship-building. Expertise in staff management, organizational efficiency, and auditing complements a strong ability to adapt in fast-paced environments. Exceptional performance under pressure leads to high quality work and rapid execution of tasks. Career aspirations include leveraging skills to drive team success in dynamic settings.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Avelo Airlines, HVN New Haven
10.2024 - Current
- Ensured superior client satisfaction.
- Conduct Inflight pre-boarding safety inspections.
- Dept. of Transportation, Federal Aviation Administration Flight Attendant Certified
- Accommodated diverse schedules seamlessly.
- Managed shifts efficiently.
- Willing and able to work Domestic and International.
Insurance Account Manager
State Farm FMC Insurance Group
Washington
06.2022 - Current
- Maintain high-quality service through effective email communication with clients.
- Guaranteed accuracy in tracked finances via regular reconciliation of payables and receivables.
- Handled and maintained confidentiality of company documents, personnel records, and sensitive information.
- Conducted comprehensive training for recently onboarded employees.
Branch Manager
JP Morgan Chase Bank NA
Potomac, MD
01.2010 - 06.2022
- Achieved higher customer satisfaction ratings by improving service standards and addressing client issues quickly.
- Fostered positive and professional relationships during customer engagements.
- Facilitated continuous improvement through coaching, audits, evaluations, and feedback sessions.
- Evaluated branch performance on an ongoing basis using key metrics.
- Led sessions to educate trainers on new procedures and products.
- Oversaw strategic project planning initiatives to open new U.S. branches in Florida, Los Angeles, Seattle, and Maryland.
- Completed regular audits verifying staff's knowledge and execution of Federal Banking guidelines.
- Facilitated professional growth through a structured manager-mentor program.
- Assisted other branches when needed during peak periods or special projects.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Salesperson
Universal Studios
Los Angeles, CA
10.2009 - 01.2010
- Boosted sales by consistently engaging with customers and addressing their needs effectively
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Personal Banker
Bank of America
Poinciana, FL
10.2008 - 10.2009
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships
- Assisted customers with setting up or closing accounts, completing loan applications
- Maintained compliance with bank regulations while executing various financial transactions for customers.
Personal Banker
Wells Fargo
San Francisco, CA
08.2007 - 10.2008
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships
- Assisted customer with setting up or closing accounts, completing loan applications
- Maintained compliance with bank regulations while executing various financial transactions for customers.
Education
Finance & Banking
Florida International University
Miami, FL01.1988
High School Diploma -
Immaculata H.S.
06.1986
Skills
- Client Relations
- Clear Verbal and Written Skills
- Strong Organizational Abilities
- Auditing
- Relationship Building
- Training
- Team Leadership
- Conflict resolution
- Inflight safety inspections
- Emergency procedures
- Team collaboration
- Empathy and patience
- Cultural awareness
Languages
- English
- Spanish
Accomplishments
- Chase Bank - Created ADELANTE in the Pacific Northwest to improve education and advancement of Hispanic/Latinos in the financial industry.
Timeline
Flight Attendant
Avelo Airlines, HVN New Haven
10.2024 - Current
Insurance Account Manager
State Farm FMC Insurance Group
06.2022 - Current
Branch Manager
JP Morgan Chase Bank NA
01.2010 - 06.2022
Salesperson
Universal Studios
10.2009 - 01.2010
Personal Banker
Bank of America
10.2008 - 10.2009
Personal Banker
Wells Fargo
08.2007 - 10.2008
Finance & Banking
Florida International University
High School Diploma -
Immaculata H.S.
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