Ashley Jones
Humboldt,TN
Summary
Personable and organized with strong communication skills, conflict resolution, and a proactive attitude. Experience with calendar management, office software, scheduling, data entry and database administration. Capable of supporting office operations efficiently and effectively. Strong focus on teamwork and adaptability, ensuring smooth operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Omni Air International
06.2023 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Flight Attendant
SkyWest Airlines
06.2022 - 06.2023
- Duties remained similar to my current job except for being a commercial regional carrier who operated for Delta Airlines, United Airlines, Alaska Airlines, and American Airlines.
Data Entry/Customer Service Representative
Yachad
01.2021 - 06.2022
- Prepared data for entry
- Maintaining company and customer data confidentiality.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and sales, ensuring proper follow-up and resolution of issues.
Cashier
Ross Dress for Less
01.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with returns, refunds and resolving transaction issues.
Barista
Starbucks
11.2017 - 12.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL07.2015
Skills
- Data entry
- Microsoft Excel
- Client relations
- First aid
- FAA Certified - ERJ 175; CRJ 200, 700, 900; B777-200ER, B767-200ER, B767-300ER
- Reliability and punctuality
Certification
- CPR
- First Aid
Timeline
Flight Attendant
Omni Air International
06.2023 - Current
Flight Attendant
SkyWest Airlines
06.2022 - 06.2023
Data Entry/Customer Service Representative
Yachad
01.2021 - 06.2022
Cashier
Ross Dress for Less
01.2019 - 03.2020
Barista
Starbucks
11.2017 - 12.2019
High School Diploma -
Miami Southridge Senior High School
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