Raigan Thompson
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
04.2018 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
Medical Coding and Billing Specialist
Healthcare Practice Management
05.2016 - 03.2021
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Communicated with insurance companies to research and resolved coding discrepancies.
Crew Trainer
McDonald's
08.2011 - 05.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Front Office Receptionist
Eye Care Center
06.2014 - 05.2016
- Answered office phone and emails to schedule appointments, answer questions, and document information
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Communicated with outside offices to obtain records and transfer files for appointment needs.
Education
Associate of Science in Architecture -
Dallas College
Dallas, TX12.2024
Skills
- Customer Service
- Team Collaboration
- Medical Claims Coding
- Data Verification
- Document Management
- Coding Error Resolution
- Data Entry
- Microsoft Outlook
- Invoice Processing
- Payment Posting
- Claims Processing
- Month-End Closing Procedures
Certification
Certified Billing and Coding Specialist (CBCS), 2015
Timeline
Flight Attendant
American Airlines
04.2018 - Current
Medical Coding and Billing Specialist
Healthcare Practice Management
05.2016 - 03.2021
Front Office Receptionist
Eye Care Center
06.2014 - 05.2016
Crew Trainer
McDonald's
08.2011 - 05.2016
Associate of Science in Architecture -
Dallas College
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