Cesar Romero Fernandez
Tempe,AZ
Summary
Versatile automotive professional bringing a unique perspective to a management role with over a decade in the automotive industry. A strong background encompassing technician roles, claims adjustment, and service writer exposure. Blending technical expertise, meticulous attention to detail, and customer-centered orientation. Proficient at translating technical intricacies into clear communication, skilled in task management, issue resolution, and cultivating client relationships. Committed to exceeding expectations through service excellence. A collaborative team player, ready to leverage diverse skill set to enhance operations and contribute to success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Berge Toyota
09.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Successfully managed and prioritized daily work flow, overseeing the creation and processing of more than 20 repair orders,
- Demonstrated exceptional leadership by effectively supervising and motivating a team of 20 technicians.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Exceeding daily objectives, and averaging over $60,000 a month in gross sells.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Implemented streamlined processes, resulting in a 15% increase in service department efficiency and customer satisfaction.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Automotive Claim Adjuster
Sonsio
09.2019 - 09.2023
- Investigated and evaluated automotive insurance claims, determining coverage, liability, and damages accurately.
- Managed over 50 customer calls per day while closing more than 90% of claims.
- Utilized expert knowledge of automotive systems and repair processes to assess repair estimates and determine reasonable costs.
- Collaborated with body shops, repair facilities, and third-party experts to review damage assessments and ensure accuracy.
- Negotiated settlements with policyholders, ensuring fair and prompt resolution of claims while maintaining customer satisfaction.
- Coordinated vehicle inspections, ensuring accurate documentation and assessment of damages.
- Maintained accurate records and documentation for claims, ensuring compliance with company policies and regulatory requirements.
- Demonstrated leadership mentality by training 4 new hires this year.
Certified Lexus Technician
Earnhardt Lexus
11.2016 - 09.2019
- Performed wide array of repairs and maintenance tasks, including engine overhauls, suspension rebuilds, brake system replacements, and electrical system troubleshooting
- Utilized computerized diagnostic software and specialized equipment to streamline problem-solving and enhance efficiency.
- Collaborated with service advisors to communicate repair needs, estimated timelines, and cost breakdowns to customers.
- Mentored and trained junior mechanics, fostering skill development and creating cohesive and productive team.
- Implemented advanced diagnostic procedures and techniques, resulting in increased accuracy in identifying root causes of issues.
- Led continuous improvement initiatives, such as refining maintenance schedules to enhance vehicle longevity and performance.
- Conducted and completed repairs on 10 or more cars a day to meet company standards.
Automotive Technician
Bell Lexus North Scottsdale
12.2015 - 11.2016
- Observed and learned from senior technicians, gaining insights into diagnostics and problem-solving.
- Organized work area and adhered to safety guidelines at all times.
- Completed comprehensive coursework in engine repair, electrical systems, diagnostics, and automotive technology.
- Gained hands-on experience in diagnosing and repairing various vehicle systems.
Parts Specialist
O'Reilly Auto Parts
11.2014 - 12.2015
- Utilized extensive product knowledge to recommend suitable aftermarket parts and accessories, enhancing customer satisfaction.
- Collaborated with independent repair facilities and dealerships to ensure seamless parts availability for repair and maintenance jobs.
- Provided technical support to customers, addressing inquiries related to installation procedures, compatibility, and troubleshooting
- Proficient in using electronic parts catalogs in order to identify correct automotive parts for customer's vehicles.
Service Advisor
Samplina Auto
04.2014 - 12.2015
- Coordinated with technicians to determine necessary repairs, estimated costs, and communicated recommendations clearly to customers.
- Prepared comprehensive service estimates, including labor, parts, and associated charges, offering transparent pricing to clients.
- Managed service appointments, prioritized repairs, and ensured timely completion, minimizing customer wait times.
- Collaborated closely with local parts stores, dealerships, and online vendors to ensure timely availability of required components for repair jobs.
- Proficient in using automotive software for generating service estimates, tracking repairs, and managing appointments.
Education
Associate of Applied Science - Technical Automotive School Toyota T-Ten
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ06.2017
High School Diploma -
Sunnyslope High School
Phoenix, AZ05.2014
Skills
- Strong customer service skills, with ability to communicate technical information clearly to non-technical customers
- Expertise in streamlining processes, improving efficiency and enhancing overall service department productivity
- Excellent organizational abilities to manage appointments, prioritize tasks, and maintain accurate records
- Impressive aptitude for learning new technologies and techniques
- Diligent and dedicated professional with strong work ethic, consistently demonstrating commitment to producing high-quality results
- Adept at identifying and resolving issues promptly, ensuring smooth service operations and customer satisfaction
Certification
A1- Engine Repair
A4-Steering Suspension
A5- Brakes
A6-Electrical
A7- Heating Air Conditioning
A8- Engine Performance
EPA 609 Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
- Eddie Angulo (602) 541-9777- Mechanical Claims Supervisor, known him since 2019
- Cesar Samplina (602) 579-1883- Owner of Samplina Auto Repair, known him since 2013
- Alex Molina (602) 600-8257- Service Advisor at Tanner Motors, known him since 2010
Timeline
Assistant Service Manager
Berge Toyota
09.2023 - Current
Automotive Claim Adjuster
Sonsio
09.2019 - 09.2023
Certified Lexus Technician
Earnhardt Lexus
11.2016 - 09.2019
Automotive Technician
Bell Lexus North Scottsdale
12.2015 - 11.2016
Parts Specialist
O'Reilly Auto Parts
11.2014 - 12.2015
Service Advisor
Samplina Auto
04.2014 - 12.2015
Associate of Applied Science - Technical Automotive School Toyota T-Ten
Maricopa Community Colleges - Gateway Community College
High School Diploma -
Sunnyslope High School
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