Cesar Saavedra
Houston,TX
Summary
Hello, my name is Cesario Saavedra, and I'm an experienced IT Technician. With a strong background in configuring, maintaining, and troubleshooting computer equipment, I have a track record of providing exceptional technical support to users. My goal is to secure a challenging position in IT operations with a company that offers growth opportunities. I've been honing my skills in the field for quite some time. I've been responsible for configuring and maintaining a range of computer equipment, from PCs to printers, plotters, and scanners. My role has also involved providing technical assistance to users through various channels such as phone, chat, and email, effectively diagnosing and resolving their technical issues. I'm well-versed in logging customer interactions, escalating Tier 1 issues when necessary, and adhering to required SLAs for workstation deployment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Technician
Compass Energy Systems
03.2024 - 01.2025
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and tablets
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Proved successful working within tight deadlines and a fast-paced environment.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
Network Engineer
Aston technologies
10.2023 - 02.2024
- Mostly Worked on staff augmentations
- Also worked very close with my team when troubleshooting issues within the Network as well as worked with Switches, routers etc
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Created VPN infrastructure and allowed for secure remote connections.
Information Technology Operations Specialist
S&B Engineers and Constructors, Ltd
01.2019 - 10.2023
- I configure, implement, maintain and remove new and used computer equipment such as PCs, printers, plotters, scanners and other similar computer equipment
- Respond to requests for technical assistance via phone, chat, or email
- Diagnose and resolve technical issues using remote tools or hands on as needed
- Logged all customer interactions into ticketing system
- Receiving Tier 1 escalations
- Escalate to assigned Service Desk Supervisor as required
- Followed incidents through to resolution
- Meet required SLAs
- Image and deploy user workstations
- Providing customers with support for corporate owned assets (primarily workstations, laptops, Tablets), which included basic help desk support up to advanced troubleshooting
- This position involves troubleshooting workstation, networking, software, and storage
- Created Documentation for weekly training for any Services or incidents that were escalated and resolved by myself, then added to the knowledge base
- Assisted Customers with set up of new phones; i-pads and watches
- Activation of Customers phones with different providers; T-mobile Verizon, AT&T and Sprint
Customer Service Representative
Apple
09.2018 - 01.2019
- Built relationships with customers for future visits to Apple
- Set up Technical appointments for customers to having problems with their electronic devices
- Answered 20-80 phone calls a day
- Helped customers break down their bill
- Answered questions the customers have about their bill why it was high, what are the fees that had been applied
- Upsold products that we offered such as EcoBee4(smart thermostat)
- Had to become very punctual and manage my time
- Had number I had to meet everyday and met those numbers
- Paid the customer's bill with the information they provided me
- Built rapport with the customers on the phone everyday
- Enrolled new customers
Customer Service Representative
Just Energy
03.2018 - 07.2018
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Insurance Salesman
Bankers life
05.2017 - 03.2018
- Became extremely knowledgeable of Bankers Life Insurance to sell plans and answer any questions clients asked
- Door to door sales of retirement insurance
- Daily cold calls to anyone over 60 years old
- Scheduled home appointments with prospective buyers
Accounts Payable Clerk
S&B Engineers and Constructors, Ltd
03.2015 - 01.2017
- Matched Purchase Order, Receiver and Invoice in Oracle
- Audited invoices and prepared for payment on a timely manner
- Reviewed Purchase Orders through the PIMS program
- Worked closely with vendors and the purchasing department to resolve errors in invoices
- Prepared Accounts Payable log for the project I was working for on a weekly basis
- Worked on the weekly Cash requirements
- Processed Payment batches weekly on the invoices that were approved for payment
- Filed payables per Purchase Order
- Archived and prepared spreadsheets for stored invoices which had to be filed by a number coded system created S&B
- Assisted payroll in scanning their files to change the filing system to electronic method
- Prepared vendor invoices and processed incoming payments.
Education
Drafting And Design Technology/Technician - General
San Jacinto
Houston, TX12.2018
Skills
- Teamwork
- Information Technology
- Computer Network Operations
- Problem-solving methodologies
- Soft skills
- Hardware installation
- Network maintenance
- Desktop technical support
- System administration
- Mobile device management
- Help desk operations
- Software configuration
- Remote support
Certification
- Technical Support Fundamentals, Google, 10/01/23, www.coursera.org/account/accomplishments...
- Foundations of Cybersecurity, Google, 11/01/23, www.coursera.org/account/accomplishments...
- The Bits and Bytes of Computer Networking, Google, 10/01/23, www.coursera.org/account/accomplishments...
Timeline
IT Technician
Compass Energy Systems
03.2024 - 01.2025
Network Engineer
Aston technologies
10.2023 - 02.2024
Information Technology Operations Specialist
S&B Engineers and Constructors, Ltd
01.2019 - 10.2023
Customer Service Representative
Apple
09.2018 - 01.2019
Customer Service Representative
Just Energy
03.2018 - 07.2018
Insurance Salesman
Bankers life
05.2017 - 03.2018
Accounts Payable Clerk
S&B Engineers and Constructors, Ltd
03.2015 - 01.2017
- Technical Support Fundamentals, Google, 10/01/23, www.coursera.org/account/accomplishments...
- Foundations of Cybersecurity, Google, 11/01/23, www.coursera.org/account/accomplishments...
- The Bits and Bytes of Computer Networking, Google, 10/01/23, www.coursera.org/account/accomplishments...
Drafting And Design Technology/Technician - General
San Jacinto
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