Cesar Sanchez
Miami,FL
Summary
Flexible Safety Technician dedicated to enhancing workplace safety and compliance through effective communication and teamwork. Demonstrated ability in hazard assessment and emergency response planning, contributing to secure working environments. Focused on delivering positive customer experiences and supporting organizational goals through strong multitasking and time management skills.
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
13
13
years of professional experience
Work History
Service Manager
Hatecke Service USA
Miami, Florida
11.2022 - 11.2025
- Managed service operations and coordinated team schedules for efficient workflow.
- Oversaw daily operations for service requests and customer inquiries, ensuring prompt and effective resolutions.
- Coordinated technician schedules to enhance service delivery and response times.
- Resolved customer complaints promptly, improving customer satisfaction and loyalty.
- Trained new staff on service protocols and customer interaction standards.
Service Manager/Service Technician
High Seas Trading
Miami, Florida
06.2012 - 10.2022
- Managed inventory of tools and replacement parts, ensuring availability for timely repairs.
- Collaborated with team members to troubleshoot and resolve technical issues.
- Addressed customer complaints promptly, enhancing customer satisfaction.
- Coordinated with team members to troubleshoot and resolve technical issues efficiently.
- Conducted thorough inspections of products for quality compliance and safety standards.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Responded quickly to emergency calls from clients needing immediate assistance.
Education
FFE
Drager/Scott Breathing Apparatus
FFE
Kidde, NK, Various Co2 Systems
LSA
Hatecke/Multibrand Training By Hatecke
LSA
Davit Internacional/Global Davits
FFE
Water Mist Systems
FFE
Inspection/hydrotesting High And Low Pressure Cylinders
FFE
High And Low Expansion Foam Systems
Skills
- Service coordination
- Customer relationship management
- Project management
- Service scheduling
- Service logistics
- Safety compliance
- Technical support
- Employee supervision
- Team leadership
- Team collaboration
- Multitasking and organization
- Documentation skills
- Communication skills
- Workplace safety
- Bilingual communication
Languages
- Spanish
- English
Timeline
Service Manager
Hatecke Service USA
11.2022 - 11.2025
Service Manager/Service Technician
High Seas Trading
06.2012 - 10.2022
FFE
Drager/Scott Breathing Apparatus
FFE
Kidde, NK, Various Co2 Systems
LSA
Hatecke/Multibrand Training By Hatecke
LSA
Davit Internacional/Global Davits
FFE
Water Mist Systems
FFE
Inspection/hydrotesting High And Low Pressure Cylinders
FFE
High And Low Expansion Foam Systems