Jonathan Martinez
Clermont
Summary
Experienced Roofing Service Manager with a strong background in commercial roofing operations, service scheduling, and customer relations. Proven ability to lead service crews, manage emergency and routine repairs, control job costs, and ensure compliance with safety and quality standards. Skilled in coordinating technicians, vendors, and clients to deliver timely, high-quality roofing solutions while maintaining profitability and customer satisfaction.
Overview
12
12
years of professional experience
2005
2005
years of post-secondary education
Work History
Service Manager
Simon Roofing & Sheet Metal
Tampa
09.2019 - Current
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Collaborated with customers to offer solutions to service needs.
- Manage and schedule roofing service crews for repairs, maintenance, and emergency calls
- Serve as the main point of contact for customers regarding service requests, timelines, and issue resolution
- Inspect job sites to ensure workmanship meets company standards, specifications, and safety regulations
- Prepare and review service estimates, proposals, and work orders
- Monitor job costs, labor hours, and materials to ensure projects remain within budget
- Coordinate with vendors and suppliers to secure materials and equipment
- Ensure compliance with OSHA, company safety policies, and local regulations
- Train, mentor, and evaluate service technicians and crew leaders
- Resolve customer concerns promptly and professionally to maintain long-term relationships
- Maintain accurate documentation, service reports, and billing records
- Support sales and operations teams by identifying additional service or repair opportunities
Roofing Laborer
Ruff repairs
Orlando
01.2016 - 08.2019
- Assisted in installing and repairing roofs using various materials and tools.
- Conducted safety inspections before starting roofing projects to ensure compliance.
- Collaborated with team members to remove old roofing materials efficiently.
- Operated power tools and equipment for cutting, shaping, and lifting roofing materials.
- Maintained clean and organized worksite to promote safety and efficiency.
- Followed detailed blueprints to ensure accurate roof installations and repairs.
- Communicated effectively with supervisors about project progress and material needs.
- Supported training of new workers on proper roofing techniques and safety practices.
- Cleaned up debris from job sites after completion of each project.
- Repaired existing roofs by replacing damaged or worn shingles, shakes or tiles.
- Followed all OSHA safety regulations related to roofing activities.
- Used ladders properly when accessing rooftops for repairs or installations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Drywall Installer
Endo painting Llc
Orlando
12.2013 - 01.2015
- Installed drywall sheets in residential and commercial properties efficiently.
- Measured and cut drywall to fit various wall configurations accurately.
- Taped and finished joints to create smooth surfaces for painting.
- Collaborated with painters and contractors to coordinate project timelines effectively.
- Maintained tools and equipment to ensure optimal performance during installations.
- Assisted in training new installers on best practices and safety protocols.
- Conducted site inspections to assess project requirements before installation began.
- Installed drywall panels on walls and ceilings using screws, nails, or adhesives.
Education
Dr. Pila
Ponce , PRSkills
- Customer relationship management
- Service coordination
- Project management
- Safety compliance
- 3–5 years of experience in commercial roofing service or construction management
- Strong knowledge of commercial roofing systems (TPO, EPDM, PVC, metal, modified bitumen, etc)
- Proven leadership and team management skills
- Excellent customer service and communication abilities
- Ability to read blueprints, specifications, and service contracts
- Proficiency with service management software, scheduling tools, and Microsoft Office
- Valid driver’s license; ability to travel to job sites as needed
Languages
English
Professional
Spanish
Professional
Timeline
Service Manager
Simon Roofing & Sheet Metal
09.2019 - Current
Roofing Laborer
Ruff repairs
01.2016 - 08.2019
Drywall Installer
Endo painting Llc
12.2013 - 01.2015
Dr. Pila