Open To Work
Keith S Armstrong
Cortland ,NY
Work Preference
Summary
Results-oriented Service Manager with expertise in service management and employee training. Enhanced team competency and quality standards in repair processes. Skilled in vehicle damage assessment, quality assurance, and team leadership, with a focus on improving operational efficiency and customer satisfaction through effective procedure implementation.
Overview
21
21
years of professional experience
Work History
Service Manager
S&P Partners
Cortland , NY
06.2025 - Current
- Developed and implemented standard operating procedures that improved efficiency across all service functions.
- Monitored service performance metrics to identify opportunities for operational improvement.
- Maintained accurate records of service requests to improve response times and manage costs.
- Led recruitment and hiring processes for new service department staff.
Bodyshop Manager
Autoworks of Ithaca
Varna, NY
01.2025 - 06.2025
- Supervised and trained staff on repair techniques and safety protocols, enhancing team competency and safety compliance.
- Scheduled repair jobs, assigning tasks to technicians based on expertise to optimize workflow.
- Estimated automobile repair times accurately, optimizing job scheduling according to shop capacity.
- Coordinated with suppliers to maintain optimal inventory levels of parts and materials, ensuring timely repairs.
- Monitored employee performance, provided constructive feedback to enhance skill development and team effectiveness.
- Hired and trained technicians while evaluating job performance regularly.
- Inspected completed work for quality assurance prior to customer delivery.
- Documented each repair process in detail to facilitate effective communication with insurance companies.
Senior Auto Damage Appraiser
Geico
Buffalo, NY
02.2020 - 01.2025
- Assessed vehicle damage and determined accurate repair costs for insurance claims, supporting fair settlements.
- Coordinated with repair shops to deliver precise estimates and ensure timely repairs, improving client experience.
- Used specialized software programs to generate comprehensive reports outlining damages found during inspections.
- Resolved customer complaints regarding repair quality and estimate accuracy, fostering increased client satisfaction.
Body Shop Manager
Maguire Auto Group
Ithaca, NY
06.2019 - 02.2020
- Managed daily operations of auto body shop, enhancing workflow efficiency and productivity.
- Led staff to achieve high repair quality and enhance customer service experiences.
- Streamlined repair scheduling to optimize shop output and decrease turnaround times.
- Inspected completed work regularly to ensure compliance with established quality standards.
- Resolved customer issues with tailored solutions, boosting overall satisfaction.
- Instructed new hires on repair methodologies and safety practices, ensuring adherence to shop standards.
- Assessed employee performance routinely, providing actionable insights for professional development.
Owner Auto Body Shop
Armstrong Automotive
Lansing, NY
04.2005 - 06.2019
- Oversaw daily operations of auto body repair shop, improving workflow and service delivery.
- Maintained quality control for all vehicle repairs, ensuring top-tier results.
- Coordinated job scheduling and staff assignments to streamline repair timelines and allocate resources effectively.
- Established partnerships with insurance companies to expedite claims processing and improve customer satisfaction.
- Managed inventory records to monitor parts and supplies utilization over time.
- Performed daily safety inspections of work areas to ensure compliance with standards.
- Informed customers about repair procedures before commencing work on their vehicles.
- Trained new hires on customer service excellence and proper equipment handling to ensure consistent service quality.
Education
Some College (No Degree) - Auto Body
TST Boces
Ithaca, NYHigh School Diploma -
Lansing Central School
Lansing NY Skills
- Vehicle damage assessment
- Cost estimation
- Service quality management
- Operational efficiency
- Inventory strategies
- Budget management
- Service coordination
- Service team leadership
- Training initiatives
- Customer service orientation
Timeline
Service Manager
S&P Partners
06.2025 - Current
Bodyshop Manager
Autoworks of Ithaca
01.2025 - 06.2025
Senior Auto Damage Appraiser
Geico
02.2020 - 01.2025
Body Shop Manager
Maguire Auto Group
06.2019 - 02.2020
Owner Auto Body Shop
Armstrong Automotive
04.2005 - 06.2019
Some College (No Degree) - Auto Body
TST Boces
High School Diploma -
Lansing Central School