Katelin Powell
Forest,VA
Summary
Claims-focused professional with 8+ years of auto damage estimating experience using CCC One, specializing in vehicle damage assessment, loss evaluation, and insurance coordination. Experienced in managing high-volume claims workflows, writing accurate estimates and supplements, and working with customers and insurance partners to resolve claims efficiently. Seeking a Claims Adjuster or Auto Damage Appraiser role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager / Project Manager
Delta Star, Inc.
Lynchburg, VA
06.2024 - Current
- Manage customer accounts aligned with claims lifecycle processes
- Coordinate cross-functional teams to resolve issues and maintain timelines
- Track documentation and workflows using CRM/ERP systems
- Serve as primary point of contact ensuring clear communication and resolution
Service Advisor / Auto Damage Estimator
Larry’s Tire & Auto Repair
Lynchburg, VA
03.2022 - 06.2024
- Evaluated vehicle damage and prepared estimates using CCC One
- Identified hidden damage and wrote supplements
- Coordinated with insurance adjusters for claim approvals
- Managed high-volume claims-related workflows
- Maintained documentation for efficient claim processing
Service Advisor / Customer Service Manager
Pinkerton Chevrolet Cadillac
Lynchburg, VA
02.2019 - 03.2022
- Supported claims processes including estimating and insurance coordination
- Worked with adjusters to ensure accurate approvals
- Improved workflow efficiency and reduced delays
- Resolved customer concerns related to claims and repairs
BDC Customer Service Specialist
Marine Chevrolet
Jacksonville, FL
05.2017 - 02.2019
- Managed high-volume customer communication
- Maintained CRM records and follow-ups
- Coordinated service workflows and issue resolution
Collision / Accounts Receivable Clerk
Sanders Ford
Jacksonville, FL
08.2016 - 06.2017
- Assisted with estimates and supplements using CCC One
- Coordinated insurance documentation
- Managed accounts receivable related to claims
Education
Bachelor of Science - Business Administration
Bluefield College
Bluefield, VA05.2012
Skills
- Auto Damage Estimating
- Vehicle Damage Assessment
- Loss Evaluation
- Claims Handling
- Insurance Coordination
- Estimate Writing
- Supplements
- Collision Repair Knowledge
- Repair Cost Analysis
- Claims Documentation
- File Management
- Customer Communication
Certification
I-CAR Certified
Accomplishments
- Managed high-volume estimating workload with 95%+ accuracy using CCC One
- Consistently met deadlines while handling multiple repair/claims workflows
Additional Information
Experienced in working with insurance adjusters, claim approvals, and supplement processes. Strong ability to assess vehicle damage, communicate with customers, and manage claims-related workflows.
Timeline
Account Manager / Project Manager
Delta Star, Inc.
06.2024 - Current
Service Advisor / Auto Damage Estimator
Larry’s Tire & Auto Repair
03.2022 - 06.2024
Service Advisor / Customer Service Manager
Pinkerton Chevrolet Cadillac
02.2019 - 03.2022
BDC Customer Service Specialist
Marine Chevrolet
05.2017 - 02.2019
Collision / Accounts Receivable Clerk
Sanders Ford
08.2016 - 06.2017
Bachelor of Science - Business Administration
Bluefield College