Cesar Sanchez-Gracia
Orlando,FL
Summary
Excellent communicator and dependable team player eager to start understanding more of the insurance industry. Adept at building relationships with clients, while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
5
5
years of professional experience
Work History
Program Director's Assistant
Capoeira For Tomorrow
07.2023 - Current
- FLVS Support: Provide comprehensive assistance to students enrolled in the Florida Virtual School (FLVS) program during morning sessions. Collaborate with the FLVS teacher to ensure students submit assignments, stay on pace with coursework, and successfully complete the semester.
- Customer Service: Manage incoming calls for the Capoeira gym, addressing inquiries, providing information about classes, and assisting both current and potential customers with their needs. Uphold a high standard of service excellence to enhance customer satisfaction and retention.
- Front Desk Operations: Assist with front desk duties after school hours, including greeting customers, processing payments, and ensuring a smooth check-in/check-out process. Attend to customer queries and concerns promptly to maintain a positive gym experience.
- Social Media Marketing: Contribute to social media marketing efforts by creating and publishing engaging content to promote both the FLVS program and Capoeira classes. Utilize various platforms to increase brand visibility and attract new students to the gym.
Team Member
Own Your Own Arcade
05.2021 - 08.2021
- Quickly learned how to assemble and program arcade machines with no prior knowledge
- Communicated with other team members and supervisors to fulfill orders of the day on time
- Collaborated with coworkers to build custom arcades according to customer specifications.
GM Team Member
Target
06.2020 - 08.2020
- Worked as a team to ensure products were promptly unloaded, increasing efficiency of store flow
- Utilized inventory systems to efficiently stock merchandise and ensure product availability
- Provided professional and excellent customer service.
Greeter/Security Assistant
United Automobile Insurance Company
05.2019 - 08.2019
- Utilized internal phone system to effectively communicate with adjusters, clients, and customers
- Professionally deescalate negative customer interactions while providing excellent customer service
- Worked in unison with coworkers to maximize EUO check-in process and minimize customer wait time.
Education
B.S in Social & Behavioral Sciences (Cum Laude) -
Seton Hall University
South Orange, NJ05.2022
Skills
- Customer Service
- Computer proficiency
- Bilingual
- Communication with small or big groups
- Adaptability, especially in fast-paced work environments
- Effective time management
- Social Media Marketing
- Multi-tasking
Programs
- Microsoft Office Suite
- Microsoft Project
- Adobe Lightroom
- Zoom/ Microsoft Teams
- Apple Productivity System (i.e., Pages, Numbers, Presentations)
Timeline
Program Director's Assistant
Capoeira For Tomorrow
07.2023 - Current
Team Member
Own Your Own Arcade
05.2021 - 08.2021
GM Team Member
Target
06.2020 - 08.2020
Greeter/Security Assistant
United Automobile Insurance Company
05.2019 - 08.2019
B.S in Social & Behavioral Sciences (Cum Laude) -
Seton Hall University
Similar Profiles
ELISA VANESSA SIMOES GILELISA VANESSA SIMOES GIL
Benevole at Association Capoeira BaliBenevole at Association Capoeira Bali
Lia OdenwaldLia Odenwald
Administrative manager at ACM CapoeiraAdministrative manager at ACM Capoeira
Michelangelo RetanaMichelangelo Retana
Capoeira Instructor at Axe CapoeiraCapoeira Instructor at Axe Capoeira