Cheyanne Dauphinee
Palmetto,FL
Summary
Meticulous Assistant Program Director with a talent for juggling multiple tasks at once and working under stressful circumstances. Excellent interpersonal and communication skills. Outstanding problem-solving abilities and an analytical mindset. Proficient in collecting and compiling data and troubleshooting technical difficulties.
Overview
14
14
years of professional experience
Work History
Program Director's Assistant
South Florida Gymnastics
Bradenton, FL
03.2021 - Current
- Interacted with customers and clients to identify business needs and requirements.
- Assisted program manager with developing budget and schedule.
- Updated director about project status, updates and concerns on daily basis.
- Conducted performance reviews to provide feedback to staff for improvements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Social Media Manager
South Florida Gymnastics
Bradenton , FL
03.2021 - Current
- Developed marketing content such as promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Increased customer engagement through social media.
- Create media to engage with new customers. Follow up with each inquirer and increase sales weekly.
Gymnastics Coach
South Florida Gymnastics
Bradenton, FL
01.2012 - Current
- Responsible for assessing strength and weaknesses of the gymnast and develop plans based on individual needs.
- Organized class and maintained office records for billing, accounts receivable and student progress.
- Lead preschool aged children to age 18 in exercises to build strength and balance.
Insurance Operations Support
FCCI Insurance
Sarasota, FL
06.2019 - 11.2020
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Provide administrative support by processing new business applications, ordering and analyzing motor vehicle reports,
- Assisted in additional clerical support in the new business issuance, renewal and endorsement processes.
- Responsible for heavy volumes of data entry to support the underwriting process.
Concierge
Frenchies Modern Nail Care
Bradenton, FL
01.2019 - 06.2019
- Responsible for being a concierge to all visitors, setting up appointments, maintaining schedules, answering phones, updating databases, collecting payments, preparing, disinfecting, and cleaning work stations, in a professional fast pass environment.
Education
Associate of Arts - Science Education
State College of Florida, Manatee-Sarasota
Bradenton, FL06.2017
High School Diploma -
Braden River High School
Bradenton, FL06.2014
Skills
- Multi-Line Telephone Systems
- Appointment Coordination
- Verbal and Written Communication
- Judgment and Decision Making
- Multitasking and Time Management
- Social Media Updating
- Complex Problem Solving
- Customer Service-Oriented
- Reliable and Punctual
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Creativity and Flexibility
Timeline
Program Director's Assistant
South Florida Gymnastics
03.2021 - Current
Social Media Manager
South Florida Gymnastics
03.2021 - Current
Insurance Operations Support
FCCI Insurance
06.2019 - 11.2020
Concierge
Frenchies Modern Nail Care
01.2019 - 06.2019
Gymnastics Coach
South Florida Gymnastics
01.2012 - Current
Associate of Arts - Science Education
State College of Florida, Manatee-Sarasota
High School Diploma -
Braden River High School