Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
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Cesar Silva

Miami,FL

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Preload Supervisor

United Parcel Service, UPS
Miami, FL
10.2022 - Current
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs of approximately 30 em
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assessed company operations for compliance with safety standards.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.

Career Planner/Case Manager

Cuban-American National Council (CNC)
Miami, FL
06.2021 - 03.2022
  • Increased recruitment numbers of disconnected youth through community outreach and by establishing partnerships within area.
  • Build relationships with business and recruiters to increase opportunities for students.
  • Completed initial assessments and provided counseling sessions to cover client history, situation and skills.
  • Maintained case files and documented actions in a timely manner.
  • Developed career and education plans based on individual needs.

Travel Chaperone

Comprehensive Health Services Inc.
Homestead, FL
05.2019 - 11.2019
  • Supervision of UAC children by maintaining line of sight, guiding client through the process of reunification, and ensuring customer safety.
  • Utilized interpersonal skills to de-escalate high risk situations, and assist as client emotional support during integration process.
  • Worked with interdisciplinary teams to provide comprehensive treatment and support of client.
  • Used discretion and knowledge on ethics whilst accompanying clients in the process of reunification.

Service Sales Representative/Order Writer

Mondelez Inc
Miami, FL
05.2016 - 06.2018
  • Ability to work in high demanding and fast paced environment.
  • Engaged customers in a strategic manner and assessed cross sale opportunities for different items that matched stores need.
  • Addressed and adapted to difficult situations such as manager complaints issues by remaining calm and responding appropriately.
  • Promoted and sold Nabisco products and services directly to Managers at several grocery stores.

Volunteer

Community, Local Church
Homestead, FL
09.2008 - 06.2016
  • Volunteered to help serve food and attended homeless people at a local shelter
  • Build relationships with teenagers through mentoring and providing support

Education

Master of Science - Psychology, LMFT

Carlos Albizu University (CAU)
Doral, Fl
12.2024

Bachelor of Science - Psychology

Carlos Albizu University
Doral, FL
05.2021

Associates Degree - Music Education

Miami Dade College (MDC)
05.2011

Skills

  • Effective listening
  • Customer Service
  • Problem-solving skills
  • Program coordination
  • Training & Development
  • Experience in Leadership
  • Relationship Building
  • Case Management Tracking

Certification

Certification on Bowen Theory & The Challenge of Family in A Changing World

Languages

Spanish
English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Preload Supervisor

United Parcel Service, UPS
10.2022 - Current

Career Planner/Case Manager

Cuban-American National Council (CNC)
06.2021 - 03.2022

Travel Chaperone

Comprehensive Health Services Inc.
05.2019 - 11.2019

Service Sales Representative/Order Writer

Mondelez Inc
05.2016 - 06.2018

Volunteer

Community, Local Church
09.2008 - 06.2016

Master of Science - Psychology, LMFT

Carlos Albizu University (CAU)

Bachelor of Science - Psychology

Carlos Albizu University

Associates Degree - Music Education

Miami Dade College (MDC)

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Cesar Silva