Cesar Silva

Oversaw business functions and team performance.

• Coached and mentored personnel on products, services, industry practices, company procedures, and technology systems to enhance team efficiency.
• Trained new and tenured employees on protocols and customer service standards, contributing to high Medallia scores.
• Scheduled shifts based on customer traffic patterns and employee strengths to optimize workforce allocation.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers and guests to build connections and nurture long lasting relationships.

• Updated guest database to ensure accurate information for timely follow up.
• Identified and resolved issues promptly to enhance customer experience.
• Collaborated with customers to maintain relationships and provide thorough support and guidance.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Resolved issues efficiently and enhanced customer satisfaction ratings.
• Engaged with customers to strengthen relationships and deliver comprehensive support.
• Assisted clients throughout the sales process and provided after-sales support to assess satisfaction and resolve problems.

• Resolved guest complaints and provided complimentary services, enhancing guest satisfaction.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Executed daily operational tasks to ensure smooth workflow.
• Provided assistance to guests with a positive attitude and approachability.
• Carried out day-day-day duties accurately and efficiently.
• Developed and maintained courteous and effective working relationships.
• Informed clients about new products or services, fostering increased engagement with lifetime brand.
• Cultivated personal connections with member base, generating new lead opportunities and supporting business growth.
• Build long lasting client relationship based on accurate price quotes and customer centric terms.