Cesar Silvestre

Provide customers with on-hand stock status, images, freight costs, future stock ETA, and perform order-related Q&As.

· Interact with customers and handle customer queries and complaints promptly.

· Process sales order date entry in SPS, verify stock level and pricing, and identify AR status before releasing the order for shipping.

· Support Sales Reps as needed with tagging materials, preparing samples for orders, taking pictures of products, and sending info via email or text to sales reps or customers.

· Collaborate with other locations on the stock check, delivery arrangements, tracking numbers, and customer service-related tasks.

· Verify open sales orders weekly, engage sales rep and customer to release orders for shipping.

· Assist the accounting department with past-due collections.

· Conduct daily filing as assigned.

· Stay current on the latest product knowledge.

· Perform other duties as assigned by the Branch Manager and Senior management.

• Responsible for developing and maintaining customer relationships by handling different operative responsibilities.

• Processing, monitoring, and following up on customer purchasing orders.

• Ensuring effective service and administrative support to customers by providing material delivery information and following-up on the order status, informing actively customers and sales team in case of discrepancies.

• Providing information to customers about material lead times, product availability, pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.

• Creation of invoices and corrections, if necessary, as well as returns of material.

• Scheduling visits to the showroom, leading material views & reservation of specific material.

• Solving customer issues from the order to delivery and maintaining customer account receivables.

• Providing customer support over the phone, face-to-face, and via email.

• Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales/promotion force.

• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials.

• Logging attending to daily visitors and events, recording each visitor/event into SalesForce.

• Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.

• Other tasks upon request of the manager.

• Operated forklifts and pallet jacks to transport materials efficiently across warehouse environment.
• Maintained inventory accuracy through regular cycle counts and stock audits.
• Loaded and unloaded shipments, ensuring proper handling of products to prevent damage.
• Collaborated with team members to streamline order fulfillment processes.

pick orders for customers or for next day delivery. assist in inventory of products in the warehouse. restock warehouse. assist customers loading product to vehicles

meet credit goals, ring up customers transactions on register and kiosks, translate for customers, set up sales floor and backstock remaining items from weekly trucks, customer service and returns, assist customers on sales floor

Loading and unloading freight trucks sorting packages to correct belt