Cesar Solis-maldonado
Bilingual English–Spanish customer service and management professional with over 15 years of leadership experience in fast-paced service and project-based environments. Proven ability to lead teams, manage daily operations, and deliver high-quality customer experiences while resolving issues quickly and professionally. Successfully managed residential carpentry projects and restaurant operations, coordinating multiple priorities while maintaining strong customer satisfaction. Recognized for clear communication, strong problem-solving skills, and the ability to build trust with both customers and employees, consistently ensuring efficient operations and positive service outcomes.
Work History
Project Manager
8 Years 1 Month● Manage residential carpentry projects from initial customer communication through completion.
● Communicate directly with homeowners to understand needs, answer questions, and coordinate project details.
● Schedule and coordinate multiple projects and work activities.
● Manage approximately 2–4 complete residential carpentry projects per month.
● Resolve customer concerns and project issues professionally and efficiently.
● Coordinate project timelines and ensure work meets customer expectations.
Restaurant Manager
1 Year 2 Months● Managed daily restaurant operations and customer service.
● Supervised employees and coordinated daily work responsibilities.
● Communicated directly with customers and handled questions and concerns.
● Helped resolve customer issues professionally and efficiently.
● Managed scheduling and ensured smooth day-to-day operations.
● Maintained a professional, customer-focused environment.
● Trained and supported employees in daily responsibilities and customer service.
Restaurant Manager
- Directed daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff, fostering a culture of teamwork and excellence.
- Implemented cost-control measures, reducing waste and improving profitability.
- Developed and maintained vendor relationships, enhancing supply chain efficiency.
Server
7 Years- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely order delivery.
- Assisted in training new servers on restaurant protocols and menu items.
- Maintained cleanliness and organization of dining area for optimal guest comfort.