Cesar Torrez
Miami
Summary
Experienced professional with 8 years in the automotive industry. Skilled in planning and optimizing production processes. Effective at motivating teams and developing individuals to achieve proficiency. Eager to apply leadership and resourcefulness in a new opportunity.
Overview
8
8
years of professional experience
Work History
Internal Service Advisor
Braman Hyundai
01.2024 - Current
- Managed workflow to ensure timely completion of service requests, consistently meeting or exceeding customer expectations by coordinating with technicians to prioritize work orders. This approach maximized productivity and minimized downtime effectively.
- Facilitated ongoing communication between customers and technicians during repair process, keeping all parties informed on progress updates.
- Served as a trusted advisor to both internal team members and external clients, offering expert guidance on various aspects of vehicle care.
- Conducted comprehensive vehicle inspections and provided accurate estimates for necessary repairs or maintenance.
Mechanical Production Manager
CarMax
02.2022 - 01.2024
- Controls the flow of vehicles through the reconditioning process by proper distribution of First Time Through (FTT) vehicles and Rework vehicles.
- Supports inspection approval decisions and manages vehicle priority through the use of the ERO system.
- Partners with other functional areas and managers as needed to collaborate on questions regarding vehicle quality and potential kicks.
- Ensures positive associate engagement through consistent use if the Associate Care and Communication (AC&C) tools, sech as round tables, one-on-ones, and Compass Engagement Meetings.
- Manages associate at the individual level by using Managing to the individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management.
- Drives team and store performance in maintaining all department metric goals.
Automotive Technician
CarMax
02.2018 - 02.2022
- Inspected vehicles to ensure they met CarMax retail eligibility
- Diagnosed, reconditioned and repaired a wide range of domestic and foreign vehicle
- Experience in powertrain repairs, steering/suspension, brakes, electrical and HVAC
- Complied with all CarMax, O.S.H.A. and EPA standards including the use of personal protective equipment and proper waste disposal
Inventory Associate
CarMax
04.2016 - 02.2018
- Receive and log vehicle inventory
- Prepare vehicles for delivery to customers or transfer to other locations
- Complete daily scanning and reconciliation of the vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards
- Ensure daily maintenance and security of the display areas and work-in-process zones
- Provide outstanding customer service to internal and external customers
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06.2013
Skills
- Team Leadership
- Outstanding Customer Service
- Effective Communication
- Team Development
- Work Planning and Prioritization
- Teamwork
- Multi-tasking
- Attention to Detail
- Data and Reports Analysis
- Root Cause Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Internal Service Advisor
Braman Hyundai
01.2024 - Current
Mechanical Production Manager
CarMax
02.2022 - 01.2024
Automotive Technician
CarMax
02.2018 - 02.2022
Inventory Associate
CarMax
04.2016 - 02.2018
High School Diploma -
G. Holmes Braddock Senior High School
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