Natika Jackson
New Braunfels,TX
Summary
Leveraged strong work ethic and problem-solving abilities to streamline operations and improve team productivity. Excelled in workflow management and customer service, significantly contributing to operational excellence without exceeding a numerical percentage.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
Work History
Internal Service Advisor
Camping World
11.2022 - Current
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Streamlined internal processes for increased efficiency and productivity within the service department.
- Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.
- Trained new personnel regarding company operations, policies and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
BDC Service Representative
Camping World RV Sales
07.2019 - 11.2022
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
Certified Nursing Assistant
Wison And Jones Hospital
01.2009 - 05.2019
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Certified Nursing Assistant
Homestead Assisted Living
02.1996 - 12.2008
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
High School Diploma -
Sherman High
Sherman, TX06-1995
Skills
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Data Entry
- Workflow Management
- Hardworking and Dedicated
- Team Player
- Problem-solving abilities
- Operations Management
- Decision-Making
- Adaptability and Flexibility
Timeline
Internal Service Advisor
Camping World
11.2022 - Current
BDC Service Representative
Camping World RV Sales
07.2019 - 11.2022
Certified Nursing Assistant
Wison And Jones Hospital
01.2009 - 05.2019
Certified Nursing Assistant
Homestead Assisted Living
02.1996 - 12.2008
High School Diploma -
Sherman High
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