Valerie Jahn
Mahwah,NJ
Summary
Experienced Figure Skating Coach proficient in the fundamentals of skating. Familiar with teaching technique, movements, and form. Safety-minded and observant with a disciplined approach. Motivational Skating Coach offering 15-year background teaching beginner to advanced skaters of all ages. Expertise in choreographing programs, organizing in-house competitions, and determining strengths and weaknesses of students. Certified in Learn to Skate & Choreography. Personable and courteous individual dedicated to helping skaters appreciate art of figure skating and establishing strong connections with skaters and families. Results-oriented & focused on developing and supporting talent & the company. Willing to work long hours to promote growth in the company. Highly adaptable leader with an analytical approach and calm nature. Diligent and hardworking with proven record of success in Fashion. Excellent leadership and tactical planning skills. Attention to detail & precise organizational skills. Has an eye for the right design and color when it comes to clothing. Able to handle multiple tasks daily & energetic to learn new skills and being given tasks all the time. Experienced in working as part of a team and individually. Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Internal Service Advisor
Jeep
09.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Developed process improvements to enhance overall delivery of service.
- Participated in professional development opportunities to stay current on industry trends and best practices in automotive service management.
- Streamlined internal processes for increased efficiency and productivity within the service department.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Monitored inventory levels, maintaining adequate stock of parts needed for efficient service operations.
- Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
- Implemented quality control measures to ensure consistency in the delivery of exceptional service experiences for customers.
- Coordinated with parts department to determine availability of necessary components.
- Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Examined service history and provided initial inspection of vehicle to identify issues.
Licensed Real Estate Agent
Jahn Real Estate, Ramsey, NJ; Corcoran, Warwick, NY
08.2016 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
- Built and established new business opportunities and managed many existing clients
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
- Established positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions
- Designed and staged homes for optimum showings and photography
- Increased home sales through persuasion, negotiation, and ability to close
- Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures
- Reviewed and executed confidential documents, contracts and disclosures.
Professional Figure Skating Coach
United States Figure Skating, NJ/NY
01.2007 - Current
- Planned and directed physical conditioning programs to enable athletes to achieve maximum performance
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete
- Analyzed moves of skaters to explain correct and incorrect techniques
- Improved skaters jumping, spin, twist and turn techniques through visual teaching
- Choreographed programs to prepare skaters for competitions and advancement testing
- Evaluated athletes' strengths and weaknesses to improve techniques to prepare for competitions
- Planned, organized and conducted multiple practice sessions per week
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Figure Skater
United States Figure Skating, NJ/NY
01.2004 - Current
- Competitor in National and International Competitions for Figure Skating in the subcategory of Ice Dance.
Licensed Stretch Practitioner / Sales Associate
Stretch Zone
01.2023 - 09.2023
- Trained as a Stretch Practitioner through an extensive training program knowing all the muscles in the body to be able to help patients in pain.
- Elevated patient care standards by continuously seeking opportunities for professional development and attending relevant workshops or conferences.
- Served as a mentor to new practitioners, providing guidance on best practices, clinical skills, and professional development.
- Updated patient and office medical records to comply with company and regulatory standards.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Administered specialized treatment for multiple patients daily.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Helped patients manage acute and chronic pain.
- Recorded patients' health histories and provided over 20 consultations weekly.
Sales Associate/Key Holder
Victoria's Secret
01.2011 - 01.2013
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Tracked stock using company inventory management software
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained organized, presentable merchandise to drive continuous sales
- Maintained records related to sales, returns and inventory availability
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Processed product returns and assisted customers with other selections
- Engaged with customers to effectively build rapport and lasting relationships
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Prepared merchandise for sales floor by pricing or tagging
- Traveled to design window displays in stores in Northern NJ
Dog Agility/ Obedience Training
Self-employed
01.2005 - 01.2009
- Owned a dog that I trained in Agility
- Trained obedience, directed the dog through obstacle courses for time and accuracy in higher level sport competition for multiple years.
- Trained dogs off leash.
- Maintained the nutrition and welfare/performance of the dog. Maintained the exercise schedule as well.
- Was brought around many people with the dogs to train them around crowds
Education
No Degree - Nursing
Felician University
Parsippany, NJ03.2024
Associate of Arts - Photography
Bergen Community College
Paramus, NJ12.2013
No Degree - Photography & Fine Arts
Ramapo College of New Jersey
Mahwah, NJ09.2013
Skills
Athlete safety
Sports injuries training
Fitness assessments
Exercise planning
Physical and endurance training
Safety awareness
Problem resolution
Ice Dance
ISI Program
Concussion Recognition
Learn to Skate Program
Individual Instruction
Choreography abilities
United States Figure Skating Basic Skills
Negotiation skills
Attention to detail
Problem-solving and critical thinking
Sewing
Fashion photography
Multitasking
Sense of style and color
Organization
Time management
Communication
Presentation
Conflict resolution
Strong Work Ethic
Service Order Flow
Hardworking and Dedicated
Tech-Savvy
Sales expertise
Valid Driver's License
Data Processing
Warranty Claims Process Management
Work Orders and Documentation
Certification
- Learn to Skate Instructor
- National Association of Realtors
- New Jersey Association of Realtors
- Registered Professional Member of Appraisals
- Professional Skaters Association
Accomplishments
- National Art Honor Society
- US Figure Skating Two Time Gold Medalist
- International & National Competitor
Timeline
Internal Service Advisor
Jeep
09.2023 - Current
Licensed Stretch Practitioner / Sales Associate
Stretch Zone
01.2023 - 09.2023
Licensed Real Estate Agent
Jahn Real Estate, Ramsey, NJ; Corcoran, Warwick, NY
08.2016 - Current
Sales Associate/Key Holder
Victoria's Secret
01.2011 - 01.2013
Professional Figure Skating Coach
United States Figure Skating, NJ/NY
01.2007 - Current
Dog Agility/ Obedience Training
Self-employed
01.2005 - 01.2009
Figure Skater
United States Figure Skating, NJ/NY
01.2004 - Current
No Degree - Nursing
Felician University
Associate of Arts - Photography
Bergen Community College
No Degree - Photography & Fine Arts
Ramapo College of New Jersey
- Learn to Skate Instructor
- National Association of Realtors
- New Jersey Association of Realtors
- Registered Professional Member of Appraisals
- Professional Skaters Association
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