Scott Hoy

Managed operations of retail vehicles from check in to ready for sales line.

• Contributed to the achievement of team performance goals by consistently delivering high-quality workmanship on time and within budget parameters.
• Developed estimates by costing materials, supplies, and labor.
• Analyzed vehicle data using advanced diagnostic equipment.
• Served as a trusted advisor to both internal team members and external clients, offering expert guidance on various aspects of vehicle care.
• Coordinated with parts department to determine availability of necessary components.
• Facilitated ongoing communication between customers and technicians during repair process, keeping all parties informed on progress updates.
• Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
• Learned and adapted quickly to new technology and software applications.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Delivered services to customer locations within specific timeframes.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
• Inspected vehicles and equipment for visible damage.

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Utilized CRM software to manage leads, track communication, and improve overall client interactions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Prepared purchased vehicles and completed final delivery checks.

• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Followed all relevant traffic laws and safety regulations.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Communicated with customers to provide delivery updates and confirm delivery locations.