Jayda Bailey
Atlanta,GA
Summary
With a proven track record at Lou Sobh KIA, I excel in customer retention and quality control, showcasing a strong work ethic and exceptional communication skills. Achieved high customer ratings by exceeding service expectations, adept at managing service workflows and enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
Internal Service Advisor
Lou Sobh KIA
Newnan, GA
09.2024 - Current
- Conducted comprehensive vehicle inspections and provided accurate estimates for necessary repairs or maintenance.
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Monitored inventory levels, maintaining adequate stock of parts needed for efficient service operations.
- Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.
Service Advisor
Hyundai Motors
McDonough, GA
03.2024 - 08.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Specimen Processor
Quest Diagnostics
Tucker, GA
11.2022 - 04.2023
- Followed safety protocols while handling hazardous materials.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
Cosmetology Assistant
Dominican Salon
Stockbridge, GA
04.2020 - 07.2022
- Promoted retail sales of high-quality beauty products through knowledgeable suggestions and demonstrations.
- Contributed to overall business growth through effective cross-selling of additional services and products during appointments.
- Assisted with reception duties as needed to ensure seamless appointment scheduling and check-out procedures.
- Ensured smooth appointment transitions by promptly cleaning styling stations between clients, maintaining overall salon cleanliness standards.
Education
High School Diploma -
Eagles Landing High School
McDonough, GA05-2020
Skills
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Excellent communication
- Computer skills
- Handling customer complaints
- Quality inspection
- Quality control
- Documentation and reporting
- Workflow management
- Customer retention
- Service scheduling
- Data processing
- Records management
- Call center operations
- Sales expertise
- Repairs scheduling
- Progress reporting
- Service recommendations
Languages
Spanish
Native or Bilingual
Timeline
Internal Service Advisor
Lou Sobh KIA
09.2024 - Current
Service Advisor
Hyundai Motors
03.2024 - 08.2024
Specimen Processor
Quest Diagnostics
11.2022 - 04.2023
Cosmetology Assistant
Dominican Salon
04.2020 - 07.2022
High School Diploma -
Eagles Landing High School