Phillip Jones
Dallas,TX
Summary
Experienced with internal service processes, ensuring smooth operations and client satisfaction. Utilizes effective communication and problem-solving skills to address and resolve service issues promptly. Track record of fostering teamwork and adaptability in dynamic work settings.
Overview
9
9
years of professional experience
Work History
Internal Service Advisor
Park Cities Dodge
11.2023 - 06.2025
- Assisted customers in navigating service options and scheduling appointments for vehicle maintenance.
- Collaborated with service technicians to ensure timely completion of repairs and customer satisfaction.
- Utilized dealership management software to track service history and manage customer records effectively.
- Responded promptly to customer inquiries, providing accurate information on services and pricing.
Inventory Manger/Internal Service Advisor
Courtesy Nissan
01.2020 - 11.2023
- Provided expert advice on vehicle maintenance and service options to enhance customer satisfaction.
- Coordinated service appointments, ensuring efficient workflow and timely completion of repairs.
- Implemented automated inventory tracking systems, reducing discrepancies and improving stock visibility.
- Conducted regular audits of inventory levels, identifying areas for improvement in stock management processes.
- Created and updated regular inventory reports and records.
Internal Service Advisor
Watson Auto Sales
11.2016 - 10.2019
- Assisted customers in navigating service options and scheduling appointments for vehicle maintenance.
- Facilitated communication between customers and service teams to resolve issues efficiently.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
Education
English And World History
Wilmer Hutchins High School
Wilmer, TX05-1992
Skills
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
Timeline
Internal Service Advisor
Park Cities Dodge
11.2023 - 06.2025
Inventory Manger/Internal Service Advisor
Courtesy Nissan
01.2020 - 11.2023
Internal Service Advisor
Watson Auto Sales
11.2016 - 10.2019
English And World History
Wilmer Hutchins High School
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