Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Cesar Villa Sanchez

The Bronx,NY

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in [Desired Position] role.

Overview

5
5
years of professional experience

Work History

Server

Sushi W
06.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Shift Leader

Panda Express
08.2023 - 06.2025
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Developed and trained 20 new customer service representatives on the proper handling of customer inquiries
  • Maintained a clean and safe work environment, resulting in a 10% reduction in complaints filed with management and a 20% increase in crew satisfaction
  • Managed the work of 19 employees, increasing crew efficiency by 15%
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Pleasent Cleaners
05.2020 - 02.2021
  • I was a delivery boy for this job I went around the neighborhood to deliver the clothes people dropped off at the dry cleaners. I also helped the owner restock some heavy items that he wasn't able to carry around, I also took care of the inventory. I made sure the store looked clean and welcoming for customers and took care of inside of the store and the outside. I was also helping the owner communicate with some Spanish-only speakers who came into the store. One thing I don't remember about this job is that I never really quit job or got fired, sadly the owner of the store passed away so I never left this job.

Education

High School - engineer

dewitt clinton high school
06.2023

Digital Marketing

Borough of Manhattan Community College
New York, NY
05-2027

Skills

  • Customer service, Restaurant experience, Communication skills, Food service, Time management, Bilingual, Guest services
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Safe food handling
  • Order accuracy
  • Supply restocking

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Server

Sushi W
06.2025 - Current

Shift Leader

Panda Express
08.2023 - 06.2025

Pleasent Cleaners
05.2020 - 02.2021

High School - engineer

dewitt clinton high school

Digital Marketing

Borough of Manhattan Community College

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Cesar Villa Sanchez