CESAR AUGUSTO MEJIA
San Jose,CA
Summary
Dynamic and innovative professional with a proven track record at Eurest Compass Group, enhancing operational efficiency and customer satisfaction. Excelled in fast-paced environments, demonstrating exceptional problem-solving and computer skills.
Achieved significant improvements in project delivery and service quality through teamwork and a goal-oriented mindset. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
Work History
Marketing & Account Systems Intern
Eurest Compass Group
05.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided project progress updates and proposed solutions to issues.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Supported with creating project marketing materials to promote services.
- Gained valuable experience working with marketing promotions and creating the digital content for customers to see their daily menu at the Cafe, also applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and sales reports from Nextep systems.
- Creating Menu options at the kiosk, allowing customers to choose between different entrees every day, I do know how to create Buttons for customers to purchase new available items, also I learned to add items by their barcode to Nextep systems
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Front of the House Attendant
Eurest Compass Group
01.2024 - 10.2024
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Acted as a liaison between housekeeping and maintenance departments, facilitating communication for timely issue resolution.
- Provided exceptional customer service by responding to special requests from guests, creating personalized experiences that fostered loyalty.
- Supervise food delivery to CAFE A1, B6 Y B14, make sure food goes to each cafe on time, hot and well packed.
- Demonstrated excellent time management skills while working under tight deadlines to complete cleaning tasks.
Warehouse Attendant and Deliver Driver
Eurest Compass Group
05.2023 - 01.2024
- Maintained a safe and clean working environment through regular inspections and adherence to safety protocols.
- Collaborated with team members to meet daily productivity goals and improve overall warehouse operations.
- Participated in continuous improvement initiatives to identify areas for optimization within the warehouse processes.
- Operated various material handling equipment such as forklifts, pallet jacks, and hand trucks safely and efficiently.
- Ensured timely deliveries by coordinating with transportation providers and monitoring shipment progress.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Trained new staff members on warehouse policies, procedures, tools, equipment usage, ensuring smooth onboarding experience.
- Supervise food delivery to CAFE A1, B6 Y B14, make sure food goes to each cafe on time, hot and well packed.
Education
Bachelor of Science - Engineering
La Sabana University
Bogota, Colombia12.2018
Skills
Teamwork and Collaboration
Fast Learner
Problem-Solving
Computer Skills
Team Collaboration
Multitasking and Organization
Goal-oriented mindset
Interpersonal and Social Skills
Attention to Detail
Creativity and Innovation
Flexible Schedule
Quality Control
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Marketing & Account Systems Intern
Eurest Compass Group
05.2024 - Current
Front of the House Attendant
Eurest Compass Group
01.2024 - 10.2024
Warehouse Attendant and Deliver Driver
Eurest Compass Group
05.2023 - 01.2024
Bachelor of Science - Engineering
La Sabana University
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