Hi, I’m
Cesar J. Pena
Concierge
The Bronx,NY
Summary
Management professional seeking a challenging position, utilizing knowledge and experience in coordinating staff and processes in the most efficient manner.
Overview
15
years of professional experience
Work History
432 Park Ave
Concierge
05.2019 - 06.2023
Job overview
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted residents and guests upon arrival and offered directions to key amenities to cultivate quality residential experiences.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
Quality Management
Porter
07.2018 - 04.2019
Job overview
- Perform maintenance duties that include dusting, mopping, sweeping, vacuuming, glass cleaning and scrubbing
- Maintain cleanliness of all assigned areas.
Tower Hotel
Overnight Maintenance /BUILDING MANAGER
07.2008 - 07.2018
Job overview
- Manage and administer property and housing services for over 50 families
- Monitor scheduling of maintenance personnel and vendors
- Track inventory for repair and maintenance
- Supervise associates providing motivation, training and performance feedback
Bike the Greenway, LLC
Warehouse Manager/Truck driver
05.2014 - 07.2018
Job overview
- Operate 16-26 ft trucks throughout five boroughs daily
- Oversee operations in high-volume warehouse, managing a team of 20 mechanics and drivers
- Coordinate activities with field management to ensure 11 Bike and Roll retail stores and Hudson Bike Share system are operating at maximum efficiency.
Education
Bronx Community College of The City University of New York, The Bronx, NY
Associate Degree from Liberal Arts
Skills
- Skills & abilities
- Licensure: NYS Security Guard Training
- Computer:
- MS Office, FL Studio, Social Media
- Class D NYS Driver License
- Experience in Project Management
- Excellent verbal and written communication
- Proficient in Building Link and Key Link operating systems
- Document Control
- Program Performance Analysis
Accomplishments
- Certifications: First Aid, CPR
Timeline
Concierge
432 Park Ave
05.2019 - 06.2023
Porter
Quality Management
07.2018 - 04.2019
Warehouse Manager/Truck driver
Bike the Greenway, LLC
05.2014 - 07.2018
Overnight Maintenance /BUILDING MANAGER
Tower Hotel
07.2008 - 07.2018
Bronx Community College of The City University of New York
Associate Degree from Liberal Arts
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