Cesar Omar Gandara Reyes
Tijuana
Summary
Dedicated customer service professional skilled in payment processing, conflict resolution, and effective communication. Proven ability to create engaging email campaigns and manage customer inquiries efficiently.
Overview
1
1
year of professional experience
Work History
Customer Service
L.A Classic Transportation
Menifee
12.2025 - 05.2026
- Assisted customers with inquiries and product information.
- Assisted in resolving payment disputes and customer inquiries effectively.
- Processed payment transactions accurately using internal payment systems.
- Maintained accurate records of transactions and payment documentation.
- Communicated with drivers to confirm routes and resolve issues promptly.
- Created engaging email campaigns targeting specific customer segments.
- Collaborated with design team to develop visually appealing email templates.
Customer Service Representative
Integon Insurance
Tijuana
11.2024 - 10.2025
- Processed orders and managed customer transactions efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided support to customers via phone, email, and chat channels.
- Collaborated with team members to resolve customer issues promptly.
- Assisted customers with inquiries and product information.
- Maintained accurate records of customer interactions and feedback.
- Educated customers on product features and services offered.
Education
GED -
Compton Unified School District
Compton, CA06-2005
Skills
- Customer service
- Order processing
- Payment processing
- Order management
- Customer engagement
- Conflict resolution
- Customer relationship management
Languages
Spanish
Full Professional
Timeline
Customer Service
L.A Classic Transportation
12.2025 - 05.2026
Customer Service Representative
Integon Insurance
11.2024 - 10.2025
GED -
Compton Unified School District