Cesaylee Reed-Peter
Grand Rapids
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
20
20
years of professional experience
Work History
Unemployment Insurance Examiner 10
State of Michigan
Grand Rapids
05.2021 - Current
- Process, review, and close unemployment claims.
- Provide customer service by accepting inbound calls and assisting claimants with inquiries related to claims, filing new claims, payment issues, and Marvin's work search activity.
- Conduct investigations into fraudulent claims and other fraudulent activities.
- Adjudicate separation issues, tracker calls, and separation issues on claims.
- Open claims and process claims for unemployment benefits, and processed hearings when needed.
- Collect information regarding claims and make outgoing calls to claimants regarding work status.
- Complete claimant and employer interviews and process non-monetary issues.
Chief Community Builder
Grand Rapids Public Schools
Grand Rapids
09.2023 - 03.2024
- Liaison between the school, students, and parents.
- Resources are offered to parents as they need assistance.
- The position is through the Southeast Neighborhood Promise grant.
- This position is about community service serving within the schools to make improvements and enhance the community.
- The key focus is fostering strong relationships between parents, students, and the school community to bridge gaps.
- Actively assist parents by providing essential resources like clothing, food, and fuel, addressing their immediate needs.
- Proactively engage with community partners, local businesses, and parents within the school network to gather donations, ensuring comprehensive support for all families.
- Dedicated to ensuring that every family's needs are met through collaborative efforts and resource mobilization.
- Work closely with the school’s PTA and P.A.L. to collaborate on fundraising and school events.
- Participated and began mentoring in Grades to Grad school for teenage middle school girls from grade 6th- 8th.
Eligibility Specialist
Michigan Department of Health and Human Services
Grand Rapids
04.2023 - 09.2023
- The role of the Eligibility Specialist is to strengthen Michigan families by ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible to assess the needs of each person or family/family giving them appropriate information and making any necessary referrals and/or contacts to persons/agencies to help them meet their needs.
- Providing all families with information about the expectations and goals of MDHHS.
- Encouraging and guiding families to become self-supported by seeking referrals for clothing, housing, food, and other local charities for families in need.
Associate Teacher
Head Start for Kent County
Grand Rapids
10.2019 - 02.2021
- Manage general classroom operations by federal performance standards, state licensing rules, and agency expectations in coordination with the classroom Teacher and other agency staff; always ensure children’s safety; provide for the physical, social, intellectual, emotional, and cultural needs of each enrolled child, in partnership with parents; provide appropriate information and resources for families.
Accounting Data Specialist
Lincoln Financial Group
Atlanta
01.2019 - 09.2019
- Determines eligibility and confirms effective dates for benefit elections in accordance with contractual guidelines.
- Leverages critical thinking and problem-solving skills to create and modify member-level records across multiple products, applications, and platforms.
- Maintains accurate member records by verifying dates, names, salary figures, and other information provided by groups.
- Process all member-level changes and determine billing implications of those changes, as necessary.
- Apply policy provisions for effective dates, evidence of insurability requirements, and other pertinent information to determine necessary changes.
- Processes basic projects related to eligibility management, such as but not limited to open enrollments, amendments, billing changes, setting up new billing locations, acquisitions, and rehires.
Office Assistant
Spectrum Health
Grand Rapids
11.2016 - 12.2018
- Office tasks, scheduling, and other duties assigned.
Lead Teller-Manager- Human Resource Recruitment
Fifth Third Bank
Grand Rapids
01.2011 - 12.2016
- Supervised daily teller operations, ensuring compliance with banking regulations.
- Trained and mentored team members on customer service best practices.
- Assisted customers with account inquiries and resolved issues efficiently.
- Collaborated with management to implement new banking procedures and policies.
- Monitored team performance to maintain high standards of service quality.
- Developed talent acquisition strategies to attract top candidates for diverse roles.
- Conducted regular meetings with staff to discuss progress and identify areas for improvement.
- Managed applicant tracking system, streamlining recruitment processes and communications.
Management - Human Resource Recruitment
Best Buy
Grand Rapids
01.2006 - 12.2011
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted in the recruitment process by interviewing potential candidates.
- Developed job descriptions, job postings, and recruitment materials.
- Coordinated volunteer recruitment efforts, including interviewing potential volunteers.
- Assisted in the recruitment process when hiring new employees.
- Assisted in the recruitment of new employees as needed.
- Managed volunteer recruitment efforts for various activities and projects.
Education
Bachelor of Science - Business Administration (Minor Management and Leadership)
Franklin University, Ross College of Business
Columbus, OH12.2023
Certificate in Women’s Entrepreneurship -
Cornell University
Ithaca, New York06.2023
Certificate in Travel Industry Business Training -
Careers On Vacation
Austin, TX04.2022
Associate of Science - Business Administration
Grand Rapids Community College
Grand Rapids, MI04.2018
Skills
- 60 WPM
- Adaptability to change
- ADP Recruiting
- Applicant engagement
- Application review
- Attention to detail
- Background checks
- Candidate sourcing
- Claims processing
- Community engagement
- Confidentiality
- Confidentiality practices
- Continuous improvement
- Data analysis
- De-escalation techniques
- Effective communication
- Eligibility determination
- Employee relations
- Employee retention
- EPIC
- Excel
- Fraud investigation
- Goal setting
- Google Docs
- HR information systems
- HR policies and procedures
- HR program development
- ICIMS
- InContact
- Interviewing techniques
- Issue Tracker
- Management development
- Midas
- MiWAM
- Multicultural sensitivity
- Multitasking capacity
- MyWorkLife
- Negotiation skills
- Onboarding and orientation
- Organizational skills
- Outlook
- Performance management
- Personnel recruitment
- Policy development
- Policy interpretation
- PowerPoint
- Presentation preparation
- Problem solving
- Public speaking
- Recipient interviewing
- Record keeping
- Recruitment life cycle
- Recruitment planning
- Recruitment strategies
- Recruiting support
- Relationship building
- Resource coordination
- Resource mobilization
- Resourcefulness
- Schedule management
- Smartsheet
- Task prioritization
- Teams
- Time management
- Training development
- Training facilitation
- Unemployment regulations
- Verbal communication
- Workplace diversity cultivation
Professional Affiliations
- Eta Pi Sigma Rhoer Assistant
- Events Coordinator, State of Michigan Benefits Team, State of Michigan
- Membership, Grand Rapids Eta Pi Sigma Alumnae Chapter of Sigma Gamma Rho Sorority Incorporated
- Membership, B.A.R.N. Black Awareness Resource Network- Employee Resource Group, State of Michigan
- Past Membership, Grade to Grad School, Grand Rapids Public Schools 6th-8th Grade youth mentorship program, Grand Rapids, MI
- Past Membership, New Era District Youth Division, Vice President
Technical Qualifications
- 60+ WPM
- ADP Recruiting
- EPIC
- Excel
- Google Docs
- ICIMS
- InContact
- Issue Tracker
- Midas
- MiWAM
- MyWorkLife
- Outlook
- PowerPoint
- Smartsheet
- Teams
Timeline
Chief Community Builder
Grand Rapids Public Schools
09.2023 - 03.2024
Eligibility Specialist
Michigan Department of Health and Human Services
04.2023 - 09.2023
Unemployment Insurance Examiner 10
State of Michigan
05.2021 - Current
Associate Teacher
Head Start for Kent County
10.2019 - 02.2021
Accounting Data Specialist
Lincoln Financial Group
01.2019 - 09.2019
Office Assistant
Spectrum Health
11.2016 - 12.2018
Lead Teller-Manager- Human Resource Recruitment
Fifth Third Bank
01.2011 - 12.2016
Management - Human Resource Recruitment
Best Buy
01.2006 - 12.2011
Bachelor of Science - Business Administration (Minor Management and Leadership)
Franklin University, Ross College of Business
Certificate in Women’s Entrepreneurship -
Cornell University
Certificate in Travel Industry Business Training -
Careers On Vacation
Associate of Science - Business Administration
Grand Rapids Community College