Ceshauna Miles-Shoffner
Sanford,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BCBSNC
Durham, NC
06.2022 - Current
- Answering customer inquiries and providing accurate information regarding products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Mail Carrier
USPS
Raleigh, NC
08.2019 - 10.2021
- Delivered various types of mail on routes according to strict timelines.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Sorted mail to be delivered according to route and customer address.
Material Handler
XPO Logistics
Mebane, NC
04.2018 - 05.2019
- Adhered strictly to company policies concerning the use of protective gear while on duty.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Personal Care Assistant
Mebane Ridge Assisted Living
Mebane, NC
10.2017 - 04.2018
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
Education
Diploma -
Graham High School
06.2014
Skills
- Leadership Development (1 year)
- Problem solving
- PCA
- Warehouse Associate
- Medical Terminology
- Delivery Driver Experience
- Materials Handling
- Troubleshooting
- Technical Support
- Typing
- Sales
- English
- Customer service
- Phone etiquette
- Salesforce
- Microsoft Excel
- Organizational skills
- Technical support
- HIPAA
- Data entry
- Medical billing proficiency
- Privacy policies
- Protected Health Information
References
References available upon request.
Timeline
Customer Service Representative
BCBSNC
06.2022 - Current
Mail Carrier
USPS
08.2019 - 10.2021
Material Handler
XPO Logistics
04.2018 - 05.2019
Personal Care Assistant
Mebane Ridge Assisted Living
10.2017 - 04.2018
Diploma -
Graham High School
Similar Profiles
Ted JonesTed Jones
Triage Intake Specialist at BcbsncTriage Intake Specialist at Bcbsnc
Jodi HewittJodi Hewitt
Episodic Care Manager –MHPO at BCBSNCEpisodic Care Manager –MHPO at BCBSNC
OLIVIA BRAXTONOLIVIA BRAXTON
Care Management Associate at BcbsncCare Management Associate at Bcbsnc
Toby AtkinsToby Atkins
Customer Service Representative at BCBSNCCustomer Service Representative at BCBSNC
Jacob WallJacob Wall
Senior Machinist at Millenium Print GroupSenior Machinist at Millenium Print Group