Hi, I’m
Jessica Smith
Executive Assistant
West Chester,PA
Overview
11
years of professional experience
4
Certifications
Work History
Amazon
Customer Service Representative
06.2024 - 07.2025
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Private Nanny
Private Nanny
10.2020 - 07.2025
Job overview
- Provided a welcoming, child-friendly environment, which encouraged social and emotional development
- Provided educational and fun activities for children while on vacation
- Planned and implemented children's daily routines
- Administered medication
- Provided safe transportation for children
- Monitored and supervised children
- Assisted with additional housework and housekeeping duties
Homer inspections
Executive Assistant
10.2021 - 11.2023
Job overview
- Coordinated tasks as directed by supervisor.
- Updated inventory for company
- Scouted locations for potential clientele
- Managed calendar appointments
Downingtown academy Learning center
Assistant Director
09.2019 - 09.2020
Job overview
- 1. Basic Receptionist duties (i.e scheduling, taking payments, making appointments)
- 2. Food programming and Meal plans
- 3. Meal prep, Cooking for 50+ children
- 4. Scheduling drop off and pick ups
- 5. Parent meetings
- 6. Administrative responsibility
- 7. Live chat, Zoom calls virtual tours
- 8. Online learning tech support for school age classrooms
- 9. Office filing
- 10. Cleaning and sanitizing classrooms
- 11. Activity planning
- 12. Care plans
- 13. Conflict resolution
- 14. Cleaning, sanitizing
- 15. Collecting payroll
- 16. Customer service
- 17. Prepare emergency plans
YMCA
Assistant Teacher
07.2018 - 08.2019
Job overview
- 1. Potty training
- 2. Prepare lunches
- 3. Lesson planning
- 4. Circle time
- 5. Water and field day activities
- 6. Cognitive play
- 7. Motor skill development
Goddard School Early Childhood Development
Assistant Teacher
01.2016 - 01.2018
Job overview
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Assisted in implementation of new learning tools, systems and materials.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
EZ Pizzi Cleaning
Cleaning Technician
01.2016 - 01.2018
Job overview
- Attention to detail cleaning
- Repairs on occasion
- Vacuuming
- Spot cleaning
- Steam cleaning
- Cleaned offices, including break rooms, hallways and conference rooms
Creative Kids Learning Center
Assistant Teacher
01.2015 - 01.2016
Job overview
- Provided excellent customer service
- General housekeeping duties including, dusting, cleaning, wiping and vacuuming
Education
Downingtown Hs West CampusDowningtown, PA
High school diploma
University Overview
High school diploma
Skills
Organizational Skills
Experience Working With Students
Curriculum Development
Teaching
Writing Skills
Time Management
Administrative Experience (1 year)
Cleaning Experience (2 years)
English
Front desk
Supervising experience (2 years)
Management
Analysis skills
Typing
Technical Support
Customer service (2 years)
Time management (4 years)
Microsoft Excel (1 year)
Customer support (2 years)
Customer retention (2 years)
Leadership
Conflict management
Interviewing
Personal assistant experience
Supervising experience
Human Resources
Sales
Communication skills
Computer skills
Data entry
File management
Certification
CPR & First Aid
Assessments
- Project timeline management — Proficient
- August 2021
- Prioritizing and allocating time to effectively achieve project deliverables
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Volunteered at Quest horse farm, where i worked with special needs children.
Timeline
Customer Service Representative
Amazon
06.2024 - 07.2025
Executive Assistant
Homer inspections
10.2021 - 11.2023
Private Nanny
Private Nanny
10.2020 - 07.2025
Assistant Director
Downingtown academy Learning center
09.2019 - 09.2020
Assistant Teacher
YMCA
07.2018 - 08.2019
Assistant Teacher
Goddard School Early Childhood Development
01.2016 - 01.2018
Cleaning Technician
EZ Pizzi Cleaning
01.2016 - 01.2018
Assistant Teacher
Creative Kids Learning Center
01.2015 - 01.2016
Downingtown Hs West Campus
High school diploma
1 2016