Hi, I’m
Jessica Smith
Executive Assistant
West Chester,PA
Overview
11
years of professional experience
4
Certifications
Work History
Amazon
Customer Service Representative
06.2024 - 07.2025
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Private Nanny
Private Nanny
10.2020 - 07.2025
Job overview
- Provided a welcoming, child-friendly environment, which encouraged social and emotional development
- Provided educational and fun activities for children while on vacation
- Planned and implemented children's daily routines
- Administered medication
- Provided safe transportation for children
- Monitored and supervised children
- Assisted with additional housework and housekeeping duties
Homer inspections
Executive Assistant
10.2021 - 11.2023
Job overview
- Coordinated tasks as directed by supervisor.
- Updated inventory for company
- Scouted locations for potential clientele
- Managed calendar appointments
Downingtown academy Learning center
Assistant Director
09.2019 - 09.2020
Job overview
- 1. Basic Receptionist duties (i.e scheduling, taking payments, making appointments)
- 2. Food programming and Meal plans
- 3. Meal prep, Cooking for 50+ children
- 4. Scheduling drop off and pick ups
- 5. Parent meetings
- 6. Administrative responsibility
- 7. Live chat, Zoom calls virtual tours
- 8. Online learning tech support for school age classrooms
- 9. Office filing
- 10. Cleaning and sanitizing classrooms
- 11. Activity planning
- 12. Care plans
- 13. Conflict resolution
- 14. Cleaning, sanitizing
- 15. Collecting payroll
- 16. Customer service
- 17. Prepare emergency plans
YMCA
Assistant Teacher
07.2018 - 08.2019
Job overview
- 1. Potty training
- 2. Prepare lunches
- 3. Lesson planning
- 4. Circle time
- 5. Water and field day activities
- 6. Cognitive play
- 7. Motor skill development
Goddard School Early Childhood Development
Assistant Teacher
01.2016 - 01.2018
Job overview
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Assisted in implementation of new learning tools, systems and materials.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
EZ Pizzi Cleaning
Cleaning Technician
01.2016 - 01.2018
Job overview
- Attention to detail cleaning
- Repairs on occasion
- Vacuuming
- Spot cleaning
- Steam cleaning
- Cleaned offices, including break rooms, hallways and conference rooms
Creative Kids Learning Center
Assistant Teacher
01.2015 - 01.2016
Job overview
- Provided excellent customer service
- General housekeeping duties including, dusting, cleaning, wiping and vacuuming
Education
Downingtown Hs West CampusDowningtown, PA
High school diploma
University Overview
High school diploma
Skills
Organizational Skills
Certification
CPR & First Aid
Assessments
- Project timeline management — Proficient
- August 2021
- Prioritizing and allocating time to effectively achieve project deliverables
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Volunteered at Quest horse farm, where i worked with special needs children.
Timeline
Customer Service Representative
Amazon
06.2024 - 07.2025
Executive Assistant
Homer inspections
10.2021 - 11.2023
Private Nanny
Private Nanny
10.2020 - 07.2025
Assistant Director
Downingtown academy Learning center
09.2019 - 09.2020
Assistant Teacher
YMCA
07.2018 - 08.2019
Assistant Teacher
Goddard School Early Childhood Development
01.2016 - 01.2018
Cleaning Technician
EZ Pizzi Cleaning
01.2016 - 01.2018
Assistant Teacher
Creative Kids Learning Center
01.2015 - 01.2016
Downingtown Hs West Campus
High school diploma
1 2016
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