Cesia Calderon
Silver Spring,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
1
1
year of professional experience
Work History
Hosttes
Lao Sze Chuan
North Bethesda
01.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Education
High School Diploma -
Kennedy High School
Silver Spring, MD06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Interactive communication skills
- Exceptional communication
- Guest Engagement
- Guest complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Hosttes
Lao Sze Chuan
01.2023 - Current
High School Diploma -
Kennedy High School