Cesia Galo
Jacksonville,Florida
Summary
Dedicated Customer Service Specialist with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ally Financial
Jacksonville, FL
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Front Desk Receptionist
Global Family Care
Jacksonville, Florida
04.2021 - 12.2022
- Manages the front part of the office which includes checking in patients, collecting balances and copays, COVID screening patients, verifying insurances and inputting data into the system for patient files
- Multitasking in any area when needed, taking patients into rooms getting vitals and prepping charts for the doctor
- Ensure the office flows neatly and organized
- Answering patients' phone calls and sending out medical records to other offices.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided product and service information to customers.
Call Center Representative
EMED Multispecialty Group
Jacksonville, Florida
04.2020 - 03.2021
- Assisted in answering phone calls from patients and other medical facilities concerning patients files and records
- Booked appointments and worked alongside manager to ensure patients were satisfied with our service and any requests from other offices were completed as quick and efficient as possible.
Scheduler
Akumin
Jacksonville, fl
05.2019 - 12.2019
- Scheduled appointments for multiple akumin locations
- Reached out to patients to book their imaging appointments
- Helped Spanish speaking patients understand the procedure and what they were getting done
- Worked alongside manager and representative of the office to make sure scheduling patients was fast and efficient.
Office Assistant
Leomar Remodeling
Jacksonville, Fl
04.2017 - 04.2019
- Handled multiple customer requests and maintained accurate notes for each request
- Created invoices for future projects, got payroll ready and ensured employees received payment
- Ensured workflow was efficient and any requests were completed in a timely manner.
Education
High School diploma -
Englewood High School
Jacksonville, Florida05.2018
Skills
- Computer skills
- Customer service
- Communication skills
- Spanish
- Time management
- Front desk
- Office experience
- Organizational skills
- Cash handling
- Bilingual
- Data entry
- Typing
- Microsoft Word
- Appointment Scheduling
- Call Management
- Administrative Support
- Problem-solving abilities
- Medical terminology knowledge
- De-Escalation Technique
- Multi-Task Management
- Prioritization
Additional Education
Currently working towards Bachelors degree.
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Ally Financial
01.2023 - Current
Front Desk Receptionist
Global Family Care
04.2021 - 12.2022
Call Center Representative
EMED Multispecialty Group
04.2020 - 03.2021
Scheduler
Akumin
05.2019 - 12.2019
Office Assistant
Leomar Remodeling
04.2017 - 04.2019
High School diploma -
Englewood High School
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