Cesilia Sanchez
Brownsville,TX
Summary
Dedicated Support Specialist with over ten years of experience in administrative and client care. Known for exceptional organizational skills, effective communication, and ability to meet deadlines while supporting management and staff.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Payroll Support Specialist
Paywerx
Brownsville, Texas
12.2019 - Current
- Assisted in implementing payroll policies and procedures to ensure compliance.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Processed new employee paperwork and entered information into payroll system.
- Assisted with the implementation of new payroll systems and procedures.
- Supported management and staff with payroll queries, enhancing resolution efficiency.
- Assisted with the preparation of W2s at year end for distribution to employees.
Provider
Los Reyes Home Care
Edinburg, Texas
05.2017 - 02.2020
- Provided compassionate care to clients in home settings.
- Monitored client health and reported changes to healthcare professionals.
- Assisted clients with daily living activities and personal hygiene.
- Coordinated transportation and scheduled appointments for clients.
- Documented client care activities and maintained accurate records.
Hairstylist
Super Cuts
Brownsville, Texas
05.2014 - 05.2017
- Greeted customers, answered phones and booked appointments.
- Recommended tailored products to clients based on individual needs to improve their hair care routine.
- Provided personalized consultations to clients regarding desired hairstyles and hair care to align services with their preferences.
- Provided exceptional customer service to enhance client loyalty and experience.
- Scheduled future appointments to ensure customer convenience. to increase repeat business.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
Education
High School Diploma -
Homer Hanna
Brownsville, TX06-1999
Associate of Arts - Sonograms
Texas Southmost College
Brownsville, TXSkills
- Skilled in Zendesk, QuickBase, Isolved and Apex
- Microsoft applications
- Administrative support
- Attention to detail
- Meeting deadlines
- Excellent writing skills
- Bilingual English and Spanish
- Telephone and email etiquette
- Exceptionally organized
- Notary Public Commission
Languages
English
Professional
Spanish
Professional
Certification
- Notary Public Commission
Timeline
Payroll Support Specialist
Paywerx
12.2019 - Current
Provider
Los Reyes Home Care
05.2017 - 02.2020
Hairstylist
Super Cuts
05.2014 - 05.2017
High School Diploma -
Homer Hanna
Associate of Arts - Sonograms
Texas Southmost College