Melissa Baylor
Saint Inigoes Shores,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Payroll Support Specialist
Paycor
10.2022 - Current
- Provided frontline support for payroll inquiries and issues, including employee inquiries, tax inquiries, and garnishments, via phone, email, and ticketing system.
- Assisted with the implementation and testing of payroll system upgrades and enhancements, ensuring seamless transition and minimal disruption to payroll operations.
- Maintained up-to-date knowledge of federal and state payroll laws and regulations, ensuring compliance with payroll tax withholding, reporting, and filing requirements.
- Ensured a high level of customer service for employees seeking assistance on payroll matters, resolving issues promptly and maintaining a professional demeanor at all times.
Government Account Manager
Verizon
11.2013 - 09.2022
- Provided white glove service to government clients, ensuring prompt response to inquiries, personalized attention to their needs, and proactive communication throughout the engagement process.
- Led cross-functional teams in the development and implementation of customized solutions tailored to meet the unique requirements and challenges of government clients.
- Maintained up-to-date knowledge of government regulations, policies, and procurement processes to ensure compliance and mitigate risks.
- Utilized CRM tools effectively to track account progress and maintain accurate records of client interactions.
Education
Certification - AWS
MedCert
Online03.2023
Skills
- Contract Negotiation
- New hire processing
- Technical Troubleshooting
- Network Administration
- Ticketing Systems (eg, Zendesk, ServiceNow)
- Remote Support Tools (eg, TeamViewer, Remote Desktop)
- Customer Service
- Excellent Communication
- Time and Attendance Systems
- Customer Relationship Management
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payroll Support Specialist
Paycor
10.2022 - Current
Government Account Manager
Verizon
11.2013 - 09.2022
Certification - AWS
MedCert