Ceslie Brown
Detroit,MI
Summary
Motivated student eagered to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Drake Professional Home Care
Bloomfield Hills, USA
03.2024 - Current
- Review inventory, assess needs and place orders to keep stock available for employees.
- Create work schedules to provide quality service to clients and maintain employee satisfaction.
- Provide orientation training for new employees on policies and procedures relevant to their job duties.
- Evaluate employee performance regularly and provide feedback on areas needing improvement or reinforcement.
- Collaborate with other healthcare providers such as physicians and physical therapists to coordinate patient care activities.
- Led team meetings to discuss client progress, staff performance, and operational improvements.
- Conduct regular home visits to assess client needs and ensure quality of care.
Courier/Delivery Driver
Fedex Office Same Day Delivery
Southfield, USA
08.2022 - 03.2024
- Use time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Offer excellent customer service, resolving issues and answering queries at the point of delivery.
- Perform routine vehicle inspections before and after each shift to ensure operational safety.
- Use GPS navigation to plan routes and reroutes for unexpected delays.
- Pick up medical supplies from local care providers for delivery to laboratory.
- Coordinate with dispatch and team members via phone to share updates and receive instructions.
- Adhere to company policies and procedures, including confidentiality and data protection standards.
Amazon Delivery Driver
NK INTELLIGENT TRANSPORTATION
Warren, USA
10.2019 - 04.2021
- Promote positive customer service by delivering on-time shipments and fully resolving issues.
- Obey traffic laws and follow all established traffic and transportation procedures.
- Load trucks and safely secure merchandise to prevent damage during transportation.
- Provide excellent customer service by responding promptly to customer inquiries and complaints.
- Communicate effectively with dispatch and customers to provide status updates.
- Deliver packages to customers in a timely and efficient manner.
- Conduct pre-trip and post-trip inspections including verifying load details and confirming route information.
- Coordinate with team members and remained flexible in work scheduling to meet service needs.
- Adhere to company policies and procedures related to safety and security standards.
Amazon Dispatcher
NK INTELLIGENT TRANSPORTATION
Sterling Heights, USA
03.2020 - 02.2021
- Utilize GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Monitor changes in delivery schedules and communicate changes to customers.
- Update records of driver locations, delays, and cancellations.
- Prepare daily work and run schedules.
- Relay work orders and information between work crew and supervisors.
- Utilize various software systems to facilitate movement, planning and scheduling.
- Participate in team meetings discussing changes in procedures or processes.
- Keep detailed and updated records of calls in physical and electronic databases.
- Ensure compliance with safety regulations and company policies.
Direct Care Worker
Caring Hearts Home Care LLC
Detroit, USA
04.2016 - 05.2019
- Provide direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintain cleanliness of clients environment by cleaning surfaces and washing clothes or dishes.
- Track and report clients progress based on observations and conversations.
- Perform basic first aid procedures when necessary.
- Document current patient information to update vital signs, behaviors, and eating habits.
- Coordinate doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Organize oral medications for clients following dosage and schedule requirements.
- Assist individuals in development of social skills to become integrated in community.
- Participate in team meetings to discuss best practices for providing quality care.
Education
High School Diploma -
Westside Academy
Detroit, MI01-2014
Some College (No Degree) - Associates Of Arts
Wayne County Community College District
DetroitSkills
- Critical Thinking
- Time Management
- Attention to detail
- Dependability
- Dispatch
- Courier
- Problem Resolution
- Customer Service
- Delivery Driver Experience
- Active Listening
- Teamwork
- Microsoft Word
- Excel
- Shift reporting
- Document management
- Staff scheduling
- Driver communication
- Customer service
- Stress tolerance
- Critical thinker
- Policy development
Certification
Chauffeur's License, 12/01/24, 05/01/28
Timeline
Shift Supervisor
Drake Professional Home Care
03.2024 - Current
Courier/Delivery Driver
Fedex Office Same Day Delivery
08.2022 - 03.2024
Amazon Dispatcher
NK INTELLIGENT TRANSPORTATION
03.2020 - 02.2021
Amazon Delivery Driver
NK INTELLIGENT TRANSPORTATION
10.2019 - 04.2021
Direct Care Worker
Caring Hearts Home Care LLC
04.2016 - 05.2019
High School Diploma -
Westside Academy
Some College (No Degree) - Associates Of Arts
Wayne County Community College District