Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Ceslina Anselm

Germantown

Summary

Highly Motivated Navy Veteran with proven track record of delivering outstanding customer service in a variety of work environments. I achieved 2 promotions during my tenure, demonstrating exceptional work ethic and success as a collaborative team player. I am an excellent problem solver, am able to prioritize and juggle multiple responsibilities and tasks, and with additional experience in both hospitality and retail, offer an impeccable standard of organization and cleanliness.

Overview

9
9
years of professional experience
2
2
Certification

Work History

Team Representative

Planet Fitness Gym
06.2024 - Current
  • Maintains a positive attitude while managing multiple tasks simultaneously.
  • Organizes and manages inventory levels for products in the store room.
  • Provides exemplary customer service by responding promptly and courteously to all inquiries.
  • Enforces rules and regulations of recreational facilities to maintain discipline and ensured safety.
  • Discusses and resolves participants complaints.

AVIATION BOATSWAIN'S MATE HANDLER

UNITED STATES NAVY
06.2019 - 05.2024
  • Accurately maintained all required according to protocols established
  • Conducted daily inspections of flight deck equipment and managed inventory of spare parts
  • Ensured functionality of aircraft launch and recovery equipment
  • Trained new personnel on aircraft launching systems and operations
  • Operated firefighting vehicles and provided first aid during aviation related emergencies.

RESTAURANT HOSTESS

BOB EVANS RESTAURANT
09.2018 - 05.2019
  • Greeted customers courteously, managed reservations, and addressed guest inquires
  • Maintained professional appearance and upheld the establishment's service standards
  • Demonstrated exceptional interpersonal skills and resolved conflicts effectively
  • Supported restaurant staff during high-volume shifts with food running and table clearing.

CREW MEMBER

LITTLE CAESARS
06.2018 - 09.2018
  • Provided friendly and efficient customer service while handling cashier duties
  • Coordinated with team members to ensure smooth operations and customer satisfaction
  • Addressed customer inquires and complaints professionally and courteously
  • Trained new employees on company polices and procedures.

Education

High School Diploma -

Leesburg high school
Leesburg, FL
05.2018

Skills

  • Guest Relations Management
  • Customer service
  • Excellent communication
  • Service Prioritization
  • Organizational Skills
  • Stress Management
  • Reservations Coordination
  • Scheduling

References

  • Tamica Blanchard, U.S NAVY, +1 860 534-1164
  • Kateline Majanga, U.S NAVY, +1 817 715-0209, katelinemajanga@yahoo.co.uk
  • Kylah Bruney, BOB EVANS RESTAURANT, bruney.kylah@gmail.com, +1 754 314-8715

Certification

  • Phlebotomy Training certification
  • Heartsaver CPR/AED First Aid Certification

Timeline

Team Representative

Planet Fitness Gym
06.2024 - Current

AVIATION BOATSWAIN'S MATE HANDLER

UNITED STATES NAVY
06.2019 - 05.2024

RESTAURANT HOSTESS

BOB EVANS RESTAURANT
09.2018 - 05.2019

CREW MEMBER

LITTLE CAESARS
06.2018 - 09.2018

High School Diploma -

Leesburg high school

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Ceslina Anselm