Cestlea Brown
Council,NC
Summary
Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems. Articulate Home Aide driven to succeed. Strategic planning and client relationship management expert. Focused, Flexible, Energetic, Reliable, Positive, Effective, Motivated, Innovative, Creative, Experience, Talented, Hands-on, Articulate, Dedicated, Results-oriented, Versatile, Responsible, Gifted, Ambitious, Deadline-oriented, Adaptable, Detail-oriented, Pragmatic, Expert, Disciplined, Driven Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 4 years of experience in Bus Driver roles. Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bus Driver
Bladen County Schools
3574 Us-701 HWY N, Clarkton, NC 28433
08.2023 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Reduced fuel costs through careful route planning and efficient driving practices that maximized fuel economy without compromising timeliness or safety.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Assistant Manager
AutoZone
3507 Centerville HWY, Snellville, GA 30039
03.2021 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Home Health Aide/ on call
Jaslinks
2286 Meadow Church Rd #400 Duluth, GA 30097
01.2017 - 04.2022
- Ensured clients' well-being, safety and comfort in adherence with physicians' orders
- Assisted disabled individuals to foster independence while still closely monitoring safety
- Transported client to doctor's appointments and to complete other related errands
- Developed strong and trusting rapport with each client to facilitate best care possible
- Worked to improve patient outlook and daily living through compassionate care
- Administered all necessary medications as directed by care plan
- Supervised frequent activities such as medication and personal hygiene to ensure safety
- Interviewed patients to obtain medical information and measure their vital signs, weight and height
- Maintained all confidential personnel files, licensing and CPR compliance records
- Took and recorded patients' temperature, pulse and blood pressure.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
Education
High School Diploma - Nurse
South Gwinett High School
Gwinett, GANursing -
Continuing Education
Skills
- Microsoft Office proficiency
- Strong problem solver
- Microsoft Excel certified
- Excellent communication skills
- Map Reading
- Regulatory Compliance
- Passenger Assistance
- Fare collection
- Computer-savvy
- Certified in 10-key
- Order processing
- Client-focused
- Financial records and processing
- Quick learner
- Outgoing personality
- Licensed CPR
- Strong communication skills
- Customer service oriented
Accomplishments
- Preserved an accuracy of 100% during 2 years of employment.
- Competitive Analysis
Certification
- CDL License - [Timeframe]
Timeline
Bus Driver
Bladen County Schools
08.2023 - Current
Assistant Manager
AutoZone
03.2021 - 08.2023
Home Health Aide/ on call
Jaslinks
01.2017 - 04.2022
High School Diploma - Nurse
South Gwinett High School
Nursing -
Continuing Education