Cetoria Dickey
Sneads
Summary
Passionate Senior Supervisor trained to handle issues and remain calm and professional in stressful situations. Disciplined and personable while coaching employees. Looking to join an organization in the role of professional.
Overview
5
5
years of professional experience
Work History
Human Services Senior Supervisor
APD/ Sunland
Marianna
07.2024 - Current
- Provided leadership and guidance to a team of 25 employees.
- Supervised daily operations and staff activities at APD/Sunland facility.
- Trained team members in safety protocols and operational procedures.
- Trained new personnel on proper job functions and safety protocols.
- Coordinated schedules to optimize staffing levels and enhance workflow efficiency.
- Facilitated communication between staff and management to streamline operational updates.
- Monitored team performance to uphold adherence to company policies and enhance compliance.
- Enforced compliance with health and safety regulations during daily tasks.
- Encouraged teamwork among subordinates by promoting a positive work culture.
Human service worker
Florida State Hospital
Chattahoochee
05.2021 - 06.2024
- Delivered crisis intervention during challenging situations to ensure client safety and stability.
- Facilitated group therapy sessions to promote social interaction and support.
- Developed individualized service plans in collaboration with interdisciplinary teams.
- Supported clients in daily living skills and personal care to enhance independence.
- Tracked client progress and communicated behavioral changes to supervisors for informed care.
- Maintained accurate documentation of client interactions and treatment plans.
Education
West Gadsden High School
Greensboro, FLSkills
- Client assessment
- Crisis intervention
- Operational compliance
- Risk management
- Performance monitoring
- Policy enforcement
- Staff training
- Staff management
- Team leadership
- Team building
- Task delegation
- Schedule coordination
- Analytical thinking
- Problem solving
- Attention to detail
- Time management
- Expectation setting
- Goal oriented
- Employee supervision
References
References available upon request.
Timeline
Human Services Senior Supervisor
APD/ Sunland
07.2024 - Current
Human service worker
Florida State Hospital
05.2021 - 06.2024
West Gadsden High School