Ceyanne Brooks
Sales Professional
Grand Blanc,MI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Liquidation Sales Consultant
Self Employed
06.2021 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Server
131 Main Restaurant
06.2019 - 12.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Applebee's Neighborhood Grill & Bar
10.2017 - 06.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Associate of Arts - Fine Arts
Asheville Buncombe Technical Community College
Asheville, NC05.2015
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Upselling Products and Services
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Sales Generation
- POS System Operations
- Quotas and Goals
- Team Player
- Cool Under Pressure
- Sales Recordkeeping
- Sales Promotion
- Sales Concepts
- Closing Sales
- Retail Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Liquidation Sales Consultant
Self Employed
06.2021 - Current
Server
131 Main Restaurant
06.2019 - 12.2020
Server
Applebee's Neighborhood Grill & Bar
10.2017 - 06.2019
Associate of Arts - Fine Arts
Asheville Buncombe Technical Community College
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