Cey'erra Theoc
Miami,FL
Summary
Adept at multitasking and problem-solving, I enhanced customer service at Home Depot by efficiently managing high-stress situations and mentoring new hires. My experience at the University of Miami honed my data entry and medical terminology skills, ensuring patient information accuracy. Proven team collaborator, I consistently deliver results, maintaining professionalism across roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
EL Jalisoco Monroe
11.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Medical Receptionist
University Of Miami
06.2023 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Customer Service Representative
Home Depot
12.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration in work place.
- Created orders while also processing returns and sales.
Cashier
Burlington
04.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business
Miami Dade College
Miami, FL05.2024
High School Diploma -
William H. Turner Technical Arts High School
Miami, FL06.2022
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Problem-solving abilities
- Data Entry
- Money handling abilities
- Medical Terminology
- Microsoft Office
Certification
CPR Certified
Certified Medical admin assistant
Timeline
Waitress
EL Jalisoco Monroe
11.2023 - 04.2024
Medical Receptionist
University Of Miami
06.2023 - 12.2023
Customer Service Representative
Home Depot
12.2021 - 06.2023
Cashier
Burlington
04.2021 - 12.2021
Associate of Arts - Business
Miami Dade College
High School Diploma -
William H. Turner Technical Arts High School
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