Microsoft Office
Ashley Mroczkowski
Granby,CO
Summary
Detailed Quality Assurance Specialist with proficiency in MIPS/MACRA and Dermatology. First-rate creative thinking, problem-solving and time management abilities. Skilled in collecting and analyzing data and resource allocation.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Medicine/MIPS Advisor
Modernizing
Boca Raton, FL
10.2020 - 09.2021
- Develop consultative and trusted advisory relationships with medical practice customer base by demonstrating deep understanding of MIPS requirements and client’s business needs and expectations
- Develop and lead MIPS services project planning and communication for assigned clients
- Coordinate and lead kick-off and planning calls with new MIPS
- Schedule regular checkpoints with the client to ensure consistent and successful MIPS measures are achieved
- Monitor and analyze client MIPS measures and report status throughout client relationship
- Generate and present MIPS action plans to help clients increase their scores
- Assist clients in their annual MIPS reports submission process
- Managing time effectively with minimal supervision to accurately guide clients through optimal workflows that will help them achieve high MIPS scores
- Keep abreast of industry news affecting client’s MIPS efforts
- Anticipated responses and prepared clear and articulate answers.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in team-building activities to enhance working relationships.
- Eliminated downtime and maximized revenue by providing top project quality control.
Medical Assistant
Lilly Dermatology
Marquette, MI
04.2020 - 09.2020
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Verified appropriate lab couriers picked up collected lab specimens.
Practice Manager
Advanced Dermatology & Skin
Frisco, CO
10.2019 - 04.2020
- Oversaw accounting, budgeting, and financial reporting.
- Trained interns and newly hired team members on office procedures and computer system.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Assisted with regulatory issues such as compliance. (MIPS)
- Developed and maintained electronic record management systems to analyze and process data.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Supervised team of 15 office personnel
Clinical Supervisor
Colorado Center
Centennial, CO
08.2016 - 10.2019
- LMA all clinic locations
- Design and oversee clinic workflows
- Manage Clinic team training, staffing and scheduling
- Oversee patient communications, patient care and triage
- Clinical supply order management and vendor relations
- Compliance: MIPS, CLIA, OSHA
- Mohs lab coordinator
- Mohs histotech and surgery tech
- Assessed patients, determined needs and managed care.
- Implement new policies and educate staff on changes.
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- Maintained compliance with CMS standards in all areas of operations.
- Identified staff training needs and devised training programs to close gaps.
- Developed, implemented, revised and evaluated policies and procedures.
- Responded to crisis situations with calm and professional approach to optimize support.
- Developed improvement plans to solve problems and improve lagging areas.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Developed and adjusted work schedules for staff..
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Lead and directed team of 20 clinical personnel and support staff
Nurse/Scribe
Advanced Dermatology & Skin
Centennial, CO
05.2011 - 08.2016
- To all practicing providers Perform expert clinic care in all five locations.
- Mohs histotech.
- Surgical Tech/Assist in other minor surgeries.
- Patient intake.
- MIPS/MACRA.
- EMR Integration.
- CMA/Scribe to all practicing physicians.
- Perform expert clinic care.
- Pioneered EMR transition in 2012.
- Point in development of Frisco Mohs Laboratory.
- Perform CLIA waived procedures.
- Proficient in AllScripts.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Trained new hires in proper techniques, care standards, operational procedures and safety protocols.
- Performed routine wound care and dressing changes on schedule.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment.
Assistant Manager
Rhythm Skateshop
Houghton, MI
08.2007 - 05.2011
- Supervising Employees and handling administrative duties
- Inventory order and management
- Event planning and execution
- Excellent customer service
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Monitored security and handled incidents calmly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Associate of Science - Medical Assisting
Finlandia University
Hancock, MI 08.2009 - 05.2011
No Degree - Engineering
Michigan Technological University
Houghton, MI 08.2003 - 05.2005
High School Diploma -
Escanaba Area High School
Escanaba, MI 08.1999 - 05.2003
Skills
Case management
Patient relationship management
Patient Management
Clinical Quality Improvement
Records management
EMR / EHR
Information management
OSHA/HIPAA
Staff Management
Quality assurance
Reporting requirements
Staff scheduling, education and training
MIPS Advisory
Insurance decisions
Software
Mac
EPIC
EZ Derm
SureScripts
Sales Force
Kareo
Adobe
Interests
Patient Care
Customer Service
Managment
MIPS/MACRA
Dermatology
Timeline
Medicine/MIPS Advisor
Modernizing
10.2020 - 09.2021
Medical Assistant
Lilly Dermatology
04.2020 - 09.2020
Practice Manager
Advanced Dermatology & Skin
10.2019 - 04.2020
Clinical Supervisor
Colorado Center
08.2016 - 10.2019
Nurse/Scribe
Advanced Dermatology & Skin
05.2011 - 08.2016
Associate of Science - Medical Assisting
Finlandia University
08.2009 - 05.2011
Assistant Manager
Rhythm Skateshop
08.2007 - 05.2011
No Degree - Engineering
Michigan Technological University
08.2003 - 05.2005
High School Diploma -
Escanaba Area High School
08.1999 - 05.2003