Mayra Rodriguez
Killeen,TX
Summary
Bilingual Administrative Assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously while maintaining accuracy. Fluent in both English and Spanish, offering strong communication skills in both languages, including reading, writing, and verbal proficiency. Demonstrates a self-motivated work ethic, excelling in both independent and team settings. Committed to ensuring efficient operations and providing effective solutions to meet organizational goals.
Overview
24
24
years of professional experience
Work History
Administrative Support Assistant (CYS)
Department of the Army (NAF)
03.2022 - 07.2022
- Collaborated with over 30 military and families community agencies to link residents with diverse programs and resources.
- Coordinated family visits, medical appointments and therapy sessions for youth residents.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Helpline Telephone Counselor
Wheeler Clinic
03.2004 - 06.2012
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Assisted clients in exploring feelings and understanding behaviors.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided education on mental health topics and resources to clients.
- Determined clients' risk of self-harm or other dangerous behaviors.
Administrative Support Assistant
The Institute of Living
11.1998 - 03.2004
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
J.P. MaCaskey High School
Lancaster, PA06.1990
No Degree - Liberal Arts
Tunxis Community College
Farmington, CT Skills
- Verbal communication
- Records management
- Proficient in English/Spanish bilingual communication to include reading and writing
- Workload management
- Scheduling appointments
- Expense reporting
- Administrative procedures
- File organization
- Meeting minute taking
- Calendar management
- Document management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Support Assistant (CYS)
Department of the Army (NAF)
03.2022 - 07.2022
Helpline Telephone Counselor
Wheeler Clinic
03.2004 - 06.2012
Administrative Support Assistant
The Institute of Living
11.1998 - 03.2004
High School Diploma -
J.P. MaCaskey High School
No Degree - Liberal Arts
Tunxis Community College
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