Accomplished machine operator with 15+ years of experience in manufacturing, packaging and production environments with expertise in monitoring machine operations, maintaining quality control, and implementing safety protocols. Demonstrated leadership in training team members and enhancing operational efficiency. Committed to achieving production goals and being detailed oriented ensuring customer satisfaction. Certified forklift driver with a solid background in warehouse operations. I have greatly increased my interpersonal skills, how to communicate more effectively, up sell and serve others through Customer Service by working in the retail, food and industries, as well as being an outbound customer service representative selling vacation packages! Working on getting certification in different areas such as Project Management and customer care management. Authorized to work in the US for any employer.
Open To Work
Hi, I’m
Christy Justus
Conway
Summary
Overview
28
years of professional experience
1
Certification
Work History
Leather Brothers, IncConway
Machine Operator
2021.07 - Current (4 education.years_Label & 11 education.months_Label)
Job overview
- I have become an expert on several different machines that do different kinds of work on dog collars, such as a Drill Press that creates buckle holes, a press machine for making device holes (wireless fence, GPS tracker, etc.), a machine for pressing nameplate holes and using hot tools to burn the frayed edges of leather choke free harnesses among other duties.
- Inspected machines before working with them and monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly.
- Maintained accurate records of production output, downtime, and quality control checks.
- Made sure that products met quality standards by conducting regular inspections.
- Implemented safety protocols and followed all company policies to maintain a safe working environment.
- Volunteered to cross train in different departments to gain more experience.
- At Leather Brothers, we make pet products.
JC PennyConway
Sales Associate
2019.10 - 2021.05 (1 education.year_Label & 7 education.months_Label)
Job overview
- I was a cashier/stocker at JC Penny's in Conway AR. I greeted customers as they entered the store, smiled genuinely and asked them if I could help them find anything.
- I became skilled with the POS, processing cash & card payments, answering the phone as well as learning how to do returns and refunds.
- At times, I was asked to work in other areas and doing different things such as stocking shelves and racks or reorganizing them which put me in a great position to interact with and serve customers in a different area helping me develop even better interpersonal skills.
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction.
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale.
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items.
- Actively engaged with and listened to the customers to ensure understanding of what they were looking for or upset about to be able to serve them better.
Linen KingConway
Machine Operator
2019.01 - 2019.12 (11 education.months_Label)
Job overview
- At Linen King we received Hospital linens such as gowns, sheets, blankets etc. that needed to be washed, dried with industrial grade washer's and dryer's, and they would go to the folding machines which is where I worked.
- I learned how to work with my teammates more effectively and how to work smarter not harder learning new ways to increase my speed improving productivity.
- Participated in continuous improvement initiatives by providing feedback on operational processes.
- Demonstrated strong attention to detail when inspecting finished products for defects or stains that didn't come out so it wasn't sent back to them in that condition.
- Maintained accurate records of production output, downtime, and quality control checks.
Steak N ShakeConway
Hostess
2018.01 - 2019.12 (1 education.year_Label & 11 education.months_Label)
Job overview
- I was hired at the Steak & Shake restaurant in Conway Arkansas as a Hostess and was part of the grand opening.
- As customers walked in the door, I greeted them with a smile and seated them at a table.
- Other duties were, cleaning tables, mopping floors and taking trash out ensuring that the customers had a clean place to eat.
- Greeted and seated guests promptly, making for a positive first impression.
- Provided exceptional customer service by addressing guest inquiries and concerns in a professional manner.
- Managed guest flow efficiently during peak hours to minimize wait times.
- Assisted in maintaining cleanliness and organization of the dining area, including clearing tables and resetting for new guests.
WalmartConway
Cashier
2018.06 - 2018.09 (3 education.months_Label)
Job overview
- I worked as a cashier at a Walmart in Conway Arkansas.
- I greeted customers with a small and asked if they found everything they needed as they came to my line.
- I scanned their groceries, used POS, collected their payment, bagged and loaded their groceries.
- I also helped customers find what they were looking for and helped with any questions or concerns they may have had.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Resolved customer complaints regarding pricing errors or product availability with professionalism.
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction.
Tokusen USAConway
Packer/Shipper
2011.03 - 2017.10 (6 education.years_Label & 7 education.months_Label)
Job overview
- I packed spools of wire that's used in making Tires into boxes and sent to the shipping department to wait for delivery to the tire manufacturers.
- I also worked in shipping loading and unloading trailers when needed.
- Operated packaging machinery to efficiently package products according to company standards.
- Followed safety protocols and guidelines to ensure a safe working environment for all employees.
- Inspected packaged items for quality control purposes, identifying any defects or issues.
- Collaborated with team members to meet production goals and deadlines.
- Maintained a clean and organized work area, ensuring optimal workflow throughout the packaging process.
- Communicated effectively with supervisors regarding any challenges or concerns related to packaging operations.
Vacation Tour and TravelConway
Outbound Customer Service Representative
2010.07 - 2011.02 (7 education.months_Label)
Job overview
- I worked at a computer that would bring up potential customers to sell vacation packages to, and I would call people to offer great vacation deals.
- Provided accurate product recommendations based on customer needs and preferences leading to a high rate of repeat business.
- Participated in ongoing training sessions to enhance product knowledge, improve selling skills, and stay updated on industry trends.
- Implemented proactive outbound calling strategies to generate new leads and expand the customer base.
Target Distribution centerMaumelle
Packer/Picker
1998.06 - 2009.04 (10 education.years_Label & 10 education.months_Label)
Job overview
- As an order packer, I scanned a label on the box and on each shelf was a digital terminal that would tell me how much of that product a store needed, I would pack what it asked for and when the box was full of each thing it needed, I scanned the label again to charge the store and then tape the box up to be pushed on a conveyor where it goes to shipping.
- I was also an order picker for a couple of years driving a cherry picker going up in the air to open boxes on shelves and get what the store needed out of each item and I used a reach truck to get full pallets down from shelves.
- Utilized handheld scanners or pick lists to locate and retrieve products from designated storage areas.
- Efficiently picked and packed customer orders according to established guidelines and procedures.
- Maintained a high level of accuracy in order picking, ensuring correct items and quantities were selected.
Education
University of PhoenixOnline Campus, Remote
Medical Billing & Coding from Some College
University Overview
Skills
- Customer Service
- Retail Sales
- Laundry
- Excel
- Warehouse Experience
- Call center experience
- Forklift
- Packing
- Retail
- Warehouse Associate
- Using scanners
- Production
- Manufacturing
- Cash Handling
- Restaurant Experience
- Machine Operator
- POS
Certification
- Driver's License, I earned my driver's license in 1999.
- Certified Forklift Driver, Became a certified Forklift driver working at Tokusen in 2011.
- Certified Project Manager, Taking course for Google project management.
- Forklift Certification, 05/11 to 09/17
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$16/hr - $1000/hrTimeline
Machine Operator
Leather Brothers, Inc
2021.07 - Current (4 education.years_Label & 11 education.months_Label)
Sales Associate
JC Penny
2019.10 - 2021.05 (1 education.year_Label & 7 education.months_Label)
Machine Operator
Linen King
2019.01 - 2019.12 (11 education.months_Label)
Cashier
Walmart
2018.06 - 2018.09 (3 education.months_Label)
Hostess
Steak N Shake
2018.01 - 2019.12 (1 education.year_Label & 11 education.months_Label)
Packer/Shipper
Tokusen USA
2011.03 - 2017.10 (6 education.years_Label & 7 education.months_Label)
Outbound Customer Service Representative
Vacation Tour and Travel
2010.07 - 2011.02 (7 education.months_Label)
Packer/Picker
Target Distribution center
1998.06 - 2009.04 (10 education.years_Label & 10 education.months_Label)
University of Phoenix
Medical Billing & Coding from Some College