Overview
Work History
Timeline
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Your Name

AUBURN,US

Overview

9
9
years of professional experience

Work History

CLAIMS ADJUSTER

TIRE & WHEEL
01.2022 - 11.2024

IT ANALYST

Safe Guard International LLC
03.2019 - 01.2022
  • Kavo Kerr Remote
  • Supported 20-25 calls a day
  • Used dynamics for putting in tickets using Sales Force
  • Troubleshooted for dental hygiene products
  • Also put in RMA for malfunctioned products
  • Used SQL for software databases, and html, css
  • Data Analysis
  • Sales force
  • KPIs(NPS,CSAT,CES,FCR)

CUSTOMER SERVICE REPRESENTATIVE

NueMD
04.2018 - 03.2019
  • Provide support to clients who have issues with product
  • Troubleshoot software when client cant launch icon on desktop
  • Update Java to latest version on Macs and PC
  • Take up to 25-30 calls a day use of CRM for ticketing
  • Support chats and emails to update client on open issues
  • Sales Force, Java
  • Charting
  • Patient assistance
  • Referral management

CUSTOMER SERVICE REPRESENTATIVE

Bank of America Call Center
04.2017 - 03.2018
  • Supported business clients with deposit processes, ensuring accurate and efficient transactions
  • Resolved scanner malfunctions, minimizing downtime and maintaining smooth operations
  • Assisted clients in tracking return statuses, enhancing customer satisfaction and trust
  • Streamlined deposit processes, improving operational efficiency and customer satisfaction
  • Provided timely updates on return statuses, improving client communication and fostering trust in banking transactions.

CLIENT SUPPORT REPRESENTATIVE

I3Veticals Call Center
08.2016 - 03.2017
  • Assisted parents with back to school accounts
  • Reset Passwords
  • Assisted in verifying balances
  • Manage tire and wheel contract claims, handling 45-75 calls daily
  • Resolve payment inquiries efficiently and update claims accurately
  • Input detailed part information and costs for precise record-keeping
  • Assisted administration with mock accounts for the school district
  • Call volume 75-150 calls a day.

TECHNICAL SUPPORT

Wellstar
Atlanta, Georgia
05.2016 - 06.2016

Timeline

CLAIMS ADJUSTER

TIRE & WHEEL
01.2022 - 11.2024

IT ANALYST

Safe Guard International LLC
03.2019 - 01.2022

CUSTOMER SERVICE REPRESENTATIVE

NueMD
04.2018 - 03.2019

CUSTOMER SERVICE REPRESENTATIVE

Bank of America Call Center
04.2017 - 03.2018

CLIENT SUPPORT REPRESENTATIVE

I3Veticals Call Center
08.2016 - 03.2017

TECHNICAL SUPPORT

Wellstar
05.2016 - 06.2016