IT ANALYST
Safe Guard International LLC
03.2019 - 01.2022
- Kavo Kerr Remote
- Supported 20-25 calls a day
- Used dynamics for putting in tickets using Sales Force
- Troubleshooted for dental hygiene products
- Also put in RMA for malfunctioned products
- Used SQL for software databases, and html, css
- Data Analysis
- Sales force
- KPIs(NPS,CSAT,CES,FCR)