Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Dylan Higa

Fresno,CA

Summary

With over a decade of dedicated and efficient customer service experience, I have a proven track record of delivering exceptional support to clients. I excel at handling high-pressure situations and consistently exceed expectations in providing prompt and effective resolutions. Building strong relationships with customers is a strength of mine, and I am committed to ensuring their satisfaction and fostering long-term loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Advisor/Dispatcher

Clovis Chrysler Dodge Jeep Ram
02.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Sales Representative

Bill Eads RV
01.2022 - 01.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Sales Representative

Michael Toyota
02.2021 - 01.2022
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Location Manager

Infinity Energy INC
11.2019 - 02.2021
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Built strong team through proactive recruitment and hiring strategies.
  • Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.

Server/Cashier

Table Mountain Casino
11.2018 - 11.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server/Bartender

JAPANESE STEAK HOUSE
10.2014 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Cultivated warm relationships with regular customers.

Education

High school diploma -

Hoover High School
Fresno, CA
01.2014

Skills

  • Customer Service
  • Sales Experience
  • Leadership
  • Restaurant experience
  • Department management
  • Sales management

Certification

  • Sales License, 02/01/21, 02/29/24
  • Driver's License, 09/01/24

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Service Advisor/Dispatcher

Clovis Chrysler Dodge Jeep Ram
02.2023 - Current

Sales Representative

Bill Eads RV
01.2022 - 01.2023

Sales Representative

Michael Toyota
02.2021 - 01.2022

Location Manager

Infinity Energy INC
11.2019 - 02.2021

Server/Cashier

Table Mountain Casino
11.2018 - 11.2019

Server/Bartender

JAPANESE STEAK HOUSE
10.2014 - 11.2018

High school diploma -

Hoover High School

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Dylan Higa