Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Michael HALLERAN

Eatontown,NJ

Summary

Please allow me to introduce myself.

My name is Michael Halleran. I am a motivated, seasoned High Line Dealer Service Professional in tune with the demands and expectations of the High Line Automobile Owner. I focus on customer satisfaction and retention.

I have 15 years of experience as a writer and Assistant Service Manager. I have worked for Lexus, Mercedes and most recently Audi in Service, as well as performing at the highest Level as a Master Diagnostic specialist for Lexus.

I look forward to meeting you and your team.

Overview

41
41
years of professional experience

Work History

Service Advisor, Dispatcher, ASM

Audi Eatontown
Eatontown, NJ
10.2015 - 01.2024
  • Resolved customer complaints in an efficient and courteous manner.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Recommended additional, useful services to customers to increase overall sales.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Maintained records of customer interactions and transactions.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Upsold additional products or services when appropriate.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Mentored junior team members and managed employee relationships.

Service Advisor

Freehold Mercedes
Freehold, NJ
10.2012 - 10.2015
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Updated databases with new and modified customer data.

Master Diagnostic Specialist - Asst Serv Manager

Haldeman Lexus of Princeton
Lawrenceville-, PA
09.2009 - 10.2012

Toyota Master Diagnostic Specialist

Freehold Toyota
Freehold, NJ
03.1997 - 07.1997

Master Automotive Technician

Monmouth Toyota (Galaxy)
Eatontown, NJ
02.1983 - 07.1997

Education

Some College (No Degree) - Automotive Technology

Brookdale Community College
Lincroft, NJ

Skills

  • Repairs Scheduling
  • Computer Skills
  • Technical Support
  • Quality Control
  • Customer Service
  • Customer Retention
  • Customer Relationship Management

Affiliations

  • Boating
  • Camping
  • Outdoor activities

Accomplishments

  • Reached Highest level as a Toyota and Lexus Master Diagnostic Specialist
  • 2 time finalist in Toyota MAster skills Contest.
  • Lexus Master Certified Service Advisor
  • Toyota and Lexus Team leader
  • Lexus shop Foreman

References

References available upon request.

Timeline

Service Advisor, Dispatcher, ASM

Audi Eatontown
10.2015 - 01.2024

Service Advisor

Freehold Mercedes
10.2012 - 10.2015

Master Diagnostic Specialist - Asst Serv Manager

Haldeman Lexus of Princeton
09.2009 - 10.2012

Toyota Master Diagnostic Specialist

Freehold Toyota
03.1997 - 07.1997

Master Automotive Technician

Monmouth Toyota (Galaxy)
02.1983 - 07.1997

Some College (No Degree) - Automotive Technology

Brookdale Community College

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