CHARLOTTE CKEISER
Grayson,GA
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Dedicated to achieving solution-based and service objectives with hands-on care and in-depth understanding of available products and services. Proven skills in coordinating and filing paperwork, managing enrollments and working with employers to develop useful back-end management tools. Expertise in Salesforce.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Benefits Counselor
Mercer
04.2024 - Current
- Supported employees during major life events like births or marriages by guiding them through relevant benefits updates or adjustments.
- Managed vendor relationships for seamless coordination between third-party administrators and internal teams handling benefits-related tasks.
- Provided comprehensive support to retirees, ensuring smooth transitions from active employment into retirement status regarding their benefits options.
Auditor
Island Hospitality
04.2023 - 04.2024
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
Financial Relationship Consultant
Regions Bank
10.2021 - 08.2022
- Exceeded branch targets by identifying customer needs and delivering appropriate solutions
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Analyzed financial data to identify trends and recommend optimal investment strategies for clients.
- Identified cross-selling opportunities within existing client base, promoting additional products and services as appropriate.
- Enhanced client retention rates by addressing concerns promptly and providing excellent customer service.
Casualty Claims Specialist
State Farm Mutual Automobile Insurance Company
12.2018 - 03.2021
- Reviewed claim files for compliance with company policies, state regulations, and industry best practices.
- Conducted detailed investigations, gathering crucial information from claimants, witnesses, and experts to inform decision-making processes.
- Negotiated settlements and acted as a team champion for technology updates
- Negotiated settlements with claimants and their representatives, achieving fair resolutions while minimizing financial risk for the company.
Reservation and Sales Account Supervisor
Delta Air Lines
09.2014 - 10.2018
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
Bachelor of Science - Business Administration
Georgia State University: J Mack Robinson School of Business
Atlanta, GA05.2012
Skills
Insurance policy knowledge
Risk Assessment Capabilities
Professionalism and Integrity
Time management mastery
Negotiation Techniques
Fraud Detection Skills
Conflict Resolution Strategies
Investigative Proficiency
Certification
- Security Industry Essentials Certification, 01/2023
- Property Adjuster - Florida, 11/2022
- Life and Health Insurance License, 04/2022
Languages
English
French
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Benefits Counselor
Mercer
04.2024 - Current
Auditor
Island Hospitality
04.2023 - 04.2024
Financial Relationship Consultant
Regions Bank
10.2021 - 08.2022
Casualty Claims Specialist
State Farm Mutual Automobile Insurance Company
12.2018 - 03.2021
Reservation and Sales Account Supervisor
Delta Air Lines
09.2014 - 10.2018
Bachelor of Science - Business Administration
Georgia State University: J Mack Robinson School of Business
Similar Profiles
Stephen StantonStephen Stanton
Director Customer Success at MercerDirector Customer Success at Mercer
Riley HelmsRiley Helms
Health and Benefits Consulting Associate at MercerHealth and Benefits Consulting Associate at Mercer
Travis PruitTravis Pruit
Partner, US OCIO Head of Client Portfolio Office at MercerPartner, US OCIO Head of Client Portfolio Office at Mercer
Adrian HardenAdrian Harden
Owner/Operator Truck Driver at MercerOwner/Operator Truck Driver at Mercer
Adeola AyegbarojuAdeola Ayegbaroju
Budget Analyst at United States ArmyBudget Analyst at United States Army