Jacqueline Maxwell
Detroit,MI
Summary
Seasoned Benefits Specialist with a proven track record at New York Life, Willis Tower Watson,Assurant,BCI, State Farm, Met Life adept in delivering employer-employee benefits through engaging presentations and effective one-on-one enrollments. Excels in inside sales and possesses exceptional communication skills, ensuring optimal service delivery in fast-paced environments. Demonstrated expertise in insurance sales, including term and whole life insurance, underscores a commitment to enhancing group benefits solutions.
Overview
21
21
years of professional experience
5
5
Certifications and Licenses
Work History
Benefits Counselor
Medex/US Enrollment Services
Chicago, IL 60606, IL
09.2024 - 12.2024
- Educated and advised employees on group health plans, voluntary benefits, and 401(k) retirement plans.
- Processed benefit applications in accordance with established procedures and guidelines.
- Provided detailed information about benefits and limitations of different policies and programs.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
Benefits Specialist
New York Life
Atlanta, GA
01.2021 - 12.2024
- On call Benefit Counselor, present benefits to employer employees
- This is implemented thru Health Fairs, Group presentation and one on one enrollments for various employers and Government Municipalities
Inbound Customer Service Representative /Sales
Evolve Tele Services
Lansing, MI
01.2022 - 06.2024
- Manage large volumes of inbound calls in a timely manner
- Utilize active listening skills to identify customer needs
- Adhere to communication scripts to properly address various topics
- Utilize upselling techniques to promote additional products
Field Representative
US Census Dept
Chicago, IL
01.2021 - 12.2021
- Seasonal employment
- In person one on one American Housing Survey, approximately 3 hours per survey per household, information was entered on Census computer
- At the end of the day data was transmitted and coded back to the Census Department
Benefits Counselor
Gallagher Worksite Communications
Tallahassee, FL
01.2017 - 12.2021
- Present and enroll clients' employees in open enrollment benefits.
- This process was conducted in person on a national basis, as well as through a remote call center for some assignments.
Education
Wayne State University
Skills
- Voluntary Benefits
- Term Life Insurance
- Whole Life Insurance
- Long Term Care Insurance
- Inside Sales
- One on one contact
- Employer on site open enrollment
- Core benefits
- Power Point
- Health Fairs
- Individual insurance
- Group insurance
- Sales
- Employee Benefits
- Retirement qualified plans
- Health Insurance
- Auto Insurance
- Home Owner Insurance
- Remote Call Center
- Call Center experience
- Group Benefits Solutions Counselor
- Insurance sales
- Group seminars
- Open enrollments
Certification
- Life
- Health
- Accident
- P&C
- Certified Long term care
- 10 Non Resident State License
Timeline
Benefits Counselor
Medex/US Enrollment Services
09.2024 - 12.2024
Inbound Customer Service Representative /Sales
Evolve Tele Services
01.2022 - 06.2024
Benefits Specialist
New York Life
01.2021 - 12.2024
Field Representative
US Census Dept
01.2021 - 12.2021
Benefits Counselor
Gallagher Worksite Communications
01.2017 - 12.2021
- Life
- Health
- Accident
- P&C
- Certified Long term care
- 10 Non Resident State License
Wayne State University
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