Curtis Forcum Sr.
Belleville,IL
Summary
Ambitious and reliable appliance repair technician with 20+ yrs experience, capable of working alone or as part of a team. Currently recognized as a customer service expert. Strong mechanical knowledge and excellent problem-solving skills with the motivation to learn different repair techniques and improve abilities. Seeking position with room for personal and professional growth.
Overview
20
20
years of professional experience
Work History
Appliance Technician
Mr. Appliance
Fairview Heights, IL
06.2021 - Current
- Employee of the month 5x
- Instruct customers on how to properly operate, care for and configure appliances.
- Recognized with award by corporate for providing exceptional customer service and receiving the most reviews on Google and Yelp.
- Maintained part inventory for on-site installation, maintenance and repair of appliances.
- Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
- Self-reliant by meeting and exceeding workflow sales by quota and closure rates.
- Demonstrate leadership by making improvements to work processes and helping to train others.
- Disassemble broken and defective equipment to facilitate repairs.
- Order supplies, tools and equipment to complete repairs.
- Test appliance operation following installation to make adjustments for optimal performance.
Appliance Repair Technician
Reconditioned Appliances
Belleville, IL
08.2004 - 06.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Proven leadership by making improvements to work processes and helping to train all new hires
- Worked w/ team members to deliver project requirements, develop solutions and meet deadlines.
- Tested appliance parts with hand instruments such as multimeters.
- Removed, disassembled and fixed appliance parts.
- Conducted circuit tests to locate shorts and grounds.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Measure & cut pipe to connect feeder lines & equipment to appliances.
Education
High School Diploma -
Belleville East Township Highschool
Belleville, IL05.2004
Skills
- Appliance Maintenance & Repair
- Customer Service Expert
- 20 yrs Appliance Experience
- Punctual
- Leadership
- Working collaboratively
- Troubleshooting faults
- Documenting changes
- Training & Development
- Fluent in Servantia Smartware
Timeline
Appliance Technician
Mr. Appliance
06.2021 - Current
Appliance Repair Technician
Reconditioned Appliances
08.2004 - 06.2021
High School Diploma -
Belleville East Township Highschool
Similar Profiles
William R. JonesWilliam R. Jones
Appliance Technician at Mr. ApplianceAppliance Technician at Mr. Appliance
Cameron WhitsonCameron Whitson
Appliance Technician at Mr. ApplianceAppliance Technician at Mr. Appliance
Sophia GordonSophia Gordon
Office Assistant at Mr. ApplianceOffice Assistant at Mr. Appliance