Summary
Overview
Work History
Education
Skills
Certification
Professional Title
Timeline
Generic

Alex Hargrave

Lead Appliance Technician | Customer Service Manager | Operations Supervisor
Peculiar,MO

Summary

10+ years leading appliance repair and service teams, specializing in diagnostics, workflow optimization, and client retention. Experienced in electrical and mechanical repair, remote troubleshooting, training, and team leadership. Certified in advanced diagnostics and customer service with a proven track record of boosting customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience
6
6
Certifications

Work History

Appliance Technician

Mr. Appliance
11.2023 - Current
  • Executed advanced diagnostics across various appliance types with a 92% first-time fix rate
  • Applied remote troubleshooting tools, reducing onsite visits by 30%
  • Maintained accurate service logs for future repair reference and warranty compliance

Customer Service Manager

DFS
04.2019 - 11.2023
  • Led a remote support team of 12, achieving a 98% customer satisfaction rating
  • Developed new customer service protocols that increased issue resolution speed by 40%
  • Reduced employee turnover by 25% through leadership development and mentoring

Trainer / Lead / Supervisor

Sears Distribution
01.2014 - 04.2019
  • Promoted from Trainer to Supervisor by consistently exceeding performance and leadership expectations
  • Conducted appliance repair training programs for new technicians, improving onboarding efficiency
  • Implemented workflow improvements that boosted productivity by 35% across service departments

Education

Associate of Applied Science - Entrepreneurship

College of DuPage
Glen Ellyn, IL

High School Diploma - undefined

Thornton Township High School
Harvey, IL

Skills

Appliance Diagnostics

Certification

Certified Appliance Technician (Advanced Diagnostics)

Professional Title

  • Lead Appliance Technician
  • Customer Service Manager
  • Operations Supervisor

Timeline

Appliance Technician

Mr. Appliance
11.2023 - Current

Customer Service Manager

DFS
04.2019 - 11.2023

Trainer / Lead / Supervisor

Sears Distribution
01.2014 - 04.2019

Associate of Applied Science - Entrepreneurship

College of DuPage

High School Diploma - undefined

Thornton Township High School

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Alex HargraveLead Appliance Technician | Customer Service Manager | Operations Supervisor