Maishawn Moore
Cleveland,OH
Summary
Dynamic Appliance Technician with a proven track record at My Power Appliance, excelling in appliance diagnostics and customer education. Recognized for enhancing service efficiency and achieving high customer satisfaction through effective troubleshooting and repair documentation. Adept at managing inventory and fostering strong client relationships, ensuring optimal appliance performance and longevity.
Overview
15
15
years of professional experience
Work History
Appliance Technician
My Power Appliance
Twinsburg, OH
02.2019 - Current
- Diagnosed appliance issues using advanced troubleshooting techniques to ensure efficient repairs.
- Performed routine maintenance on various appliances to enhance performance and longevity.
- Collaborated with team members to streamline repair processes and improve service delivery.
- Educated customers on appliance usage and maintenance best practices for optimal results.
- Maintained accurate records of repairs, services, and parts inventory for effective management.
- Implemented safety protocols during repairs to minimize risks and adhere to industry standards.
- Mentored junior technicians on repair techniques and customer service excellence.
- Implemented time-saving strategies in diagnosing and repairing appliances, allowing for an increased number of daily service calls.
- Analyzed repair trends to identify opportunities for service improvements and cost reductions.
- Assisted customers in selecting appropriate replacement parts or appliances based on their needs, preferences, and budget constraints.
- Reduced appliance downtime for clients by performing regular maintenance checks and addressing potential issues proactively.
- Established trust and credibility with customers by offering personalized follow-up support, answering questions, or addressing concerns after repairs were completed.
- Maintained an organized inventory of tools, equipment, and parts for efficient access during service calls.
- Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
- Enhanced customer satisfaction by diagnosing and repairing a wide range of home appliances promptly and efficiently.
- Upheld company reputation through exceptional professionalism in interactions with customers both onsite at their homes or over phone consultations.
- Increased repeat business by building strong relationships with customers through clear communication and excellent service.
- Ensured the longevity of customer''s appliances by providing them with valuable maintenance tips and advice on proper usage.
- Demonstrated adaptability by servicing various brands of appliances, including both older models as well as the latest technologies available in the market.
- Contributed to company growth by consistently meeting or surpassing monthly performance targets such as completed repairs or upsell opportunities.
- Improved workflow efficiency by effectively managing multiple service appointments per day while maintaining punctuality.
- Participated in ongoing training programs to stay current on industry advancements and best practices in appliance technology.
- Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
- Mentored junior technicians, sharing knowledge and expertise to enhance their skills in appliance diagnostics and repairs.
- Ensured compliance with safety guidelines during all aspects of appliance installation, repair, and maintenance tasks.
- Expanded professional knowledge base by attending industry conferences, workshops, or seminars on a regular basis.
- Collaborated with team members to address complex technical issues, ensuring timely and effective solutions for customers.
- Achieved high levels of customer satisfaction by providing accurate estimates for repair costs upfront and completing work within established timelines.
Warehouse Raw Material Handler
Aerotek
Solon, OH
12.2018 - 12.2019
- Operated forklifts to transport raw materials efficiently within warehouse environment.
- Monitored inventory levels, ensuring timely replenishment of materials for production.
- Conducted quality inspections on incoming materials, maintaining compliance with safety standards.
- Collaborated with team members to streamline material handling processes and improve workflow efficiency.
- Enhanced inventory management by accurately tracking and documenting raw material movement.
- Complied with company guidelines on hazardous material handling procedures while mitigating risks associated with it.
- Improved safety standards with thorough inspections of storage areas and equipment.
- Optimized space usage within the warehouse, allowing for better organization of raw materials and easier access during peak periods.
- Enhanced overall productivity through timely completion of daily assignments related to receiving, storing, issuing, or shipping raw materials.
Appliance Repair Technician
The Plug Appliance
Cleveland, OH
06.2015 - 09.2019
- Diagnosed and repaired various household appliances, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks, identifying potential issues before they escalated.
- Collaborated with suppliers to source quality parts and materials for repairs.
- Trained junior technicians on repair techniques and safety protocols, enhancing team efficiency.
- Implemented streamlined processes for service calls, reducing response times significantly.
- Developed comprehensive troubleshooting guides to assist colleagues in resolving common appliance issues.
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Built strong relationships with suppliers, negotiating favorable pricing for parts and equipment.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Facilitated repairs by disassembling defective and broken equipment.
- Created detailed reports on completed jobs, providing valuable data to management for decision-making purposes.
- Participated in ongoing professional development to stay current on industry trends and best practices for appliance repair.
- Used hand tools such as oscilloscopes to check components.
- Conducted regular follow-ups with customers to ensure continued satisfaction with completed repairs.
High Lift Operator
Great Lakes Cold Storage
Cleveland, OH
05.2011 - 07.2015
- Operated high lift equipment to efficiently manage inventory in a fast-paced environment.
- Ensured compliance with safety protocols during loading and unloading processes.
- Coordinated daily tasks to optimize workflow and minimize operational delays.
- Trained new team members on equipment operation and safety procedures.
- Conducted regular inspections of lifting equipment to maintain operational integrity.
- Collaborated with warehouse staff to streamline inventory tracking systems.
- Implemented process improvements that enhanced loading efficiency and reduced errors.
- Monitored stock levels and reported discrepancies to management for resolution.
- Upheld company safety standards, adhering to protocols while performing daily tasks with high lift machinery.
- Participated in regular safety drills, ensuring preparedness for emergencies involving the use of high lifts within the facility.
Education
High School Diploma -
Seeds of Literary
Cleveland, OHSkills
- Appliance diagnostics
- Technical troubleshooting
- Customer education
- Repair documentation
- HVAC & RefrigerationKnowledge Inventory & PartsManagement
- Technical Documentation & reporting
Timeline
Appliance Technician
My Power Appliance
02.2019 - Current
Warehouse Raw Material Handler
Aerotek
12.2018 - 12.2019
Appliance Repair Technician
The Plug Appliance
06.2015 - 09.2019
High Lift Operator
Great Lakes Cold Storage
05.2011 - 07.2015
High School Diploma -
Seeds of Literary