Cha Yang
Cottage Grove,MN
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. I leveraged my expertise in hardware installation and repair, along with exceptional customer interaction skills at WWTS. My proactive approach led to significant improvements in device reliability, making me a pivotal asset in technical support and hardware repair and installations.
Overview
4
4
years of professional experience
Work History
Server Support Technician
WWTS
01.2023 - 08.2024
- Performed troubleshooting and repaired Lenovo and Dell devices such as laptops, desktops, and servers.
- Maintained communication with Lenovo and Dell support to resolve issues with customer devices.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Medical Device Technician
WWTS
11.2020 - 12.2022
- Enhanced patient safety by meticulously inspecting and calibrating medical devices.
- Assisted in reducing operational costs by effectively repairing and maintaining a wide range of medical devices.
- Increased staff proficiency through comprehensive training sessions on the proper use and care of medical equipment.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
Education
Bachelor of Science - Computer Science
SNHU
Mancheser, NH01.2026
High School Diploma -
Mclane High School
Fresno, CA06.2020
Coursework - Cybersecurity / Interactive Game Design
Center of Advanced Research And Technology
Clovis, CA06.2018
Skills
- Power Tools and Equipment
- Work Planning and Prioritization
- Customer interaction
- Hardware Installation and Repair
- Documentation And Reporting
Timeline
Server Support Technician
WWTS
01.2023 - 08.2024
Medical Device Technician
WWTS
11.2020 - 12.2022
Bachelor of Science - Computer Science
SNHU
High School Diploma -
Mclane High School
Coursework - Cybersecurity / Interactive Game Design
Center of Advanced Research And Technology
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